Ukraine Aid: Frequently asked questions
The below are answers to questions that have been asked by clients in response to our March 9th blog post announcing an aid package for our Ukrainian clients. If you have any additional questions please contact us.
Yes
Yes, as of March 11th.
No, clients from Crimea Oblast, Donetsk Oblast and Luhansk Oblast are not eligible for this aid package. As a regulatory compliant exchange, Kraken observes all compliance regulations in the countries in which we operate.
No, only accounts that were registered to a Ukrainian address prior to the March 9th, 2022 cut off would be eligible.
Currently, we are doing the payout on a per-account basis, so multiple accounts with the same owner would receive multiple payouts.
You will only need to successfully login to your Kraken account.
There are two scenarios that classify an account as being a Ukrainian account.
- 1
A Ukrainian address was provided at the time of registration.
- 2
The account was opened for any other country and went through the process of country change prior to March 9th, 2022 - in which case you would have officially changed your country of residence by providing a Ukrainian proof of address.
You would not be eligible for the first tranche, as only non-KFEE balances are considered. However you would be eligible for tranches 2 and 3.
You will not be eligible for tranche 1, however if you verify your account to 'Intermediate' or 'Pro' by April 1st, 2022, you will be eligible for tranche 2.
UTC time zone.
You would need to have been verified to 'Intermediate' or 'Pro' Tier prior to March 9th for tranche 1, but if verified on March 9th, you may be eligible for tranches 2 & 3, depending on the other criteria.
Yes, this blog post has Ukranian and Russian translations available, links are provided at the top of the English version as well.