Digital wallet purchases for German clients

Withdrawal hold

As a security precaution, withdrawals in any currency of up to 100% of your first digital wallet purchase will be locked for 72 hours. This means that if your first digital wallet purchase was $1,000, you will not be able to withdraw the equivalent of $1,000 in either cash or crypto for the following 72 hours. Additional digital wallet purchases made during this 72 hours will also be locked for the remainder of the 72 hours.

Use your Apple Pay or Google Pay wallet to purchase a range of cryptocurrencies instantly via the Kraken app.

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    Your account must be verified.

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    Access to this service is based on the phone device/model as well as the countries supported by Apple Pay and Google Pay, which is not related to the verified country of residence.

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    You must hold either a Visa or Mastercard in the same legal name as your Kraken account. No other card brands are supported at this time.

Please review the list of supported countries provided by Apple Pay and Google Pay to confirm if this service will be available to you.

Fees for buying, selling, or converting assets using Instant Buy/Sell Services, which include custom orders and recurring transactions, consist of a displayed fee and, where applicable, a spread which is included in the price. Fees may differ depending on the selected payment method (e.g. account balance, card). Spreads may be determined based on a combination of factors, including market conditions, asset, order size, type of trade, and trading and custodial activity.

Digital wallet purchase fees:

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    There are no hidden or additional fees and the total value shown on the Confirmation page is what Kraken will charge to your wallet.

Digital wallet transaction limits:

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    Each transaction has a minimum purchase amount.

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    There is a maximum spending amount within a time-based seven day rolling period. This limit is combined with Visa and Mastercard purchases.

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    Purchase amounts count towards your daily and monthly funding limits.

Currency

Minimum purchase amount

Seven day purchase limit

AUD

A$14.00

A$7,000

CAD

C$12.50

C$6,500

CHF

CHF 10.00

CHF 5,000

EUR

€10.00

€5,000

GBP

£8.00

£4,000

USD

$10.00

$5,000

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    Depending on your card issuers policy, they may charge additional fees for cash advance or online card purchases.

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    The default cash currency is pre-determined on your verified country of residence.

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    Digital wallet purchases are available from within the Kraken App. A limited number of users may also find this payment method available via Kraken.com, and we are planning on expanding this service to additional users soon.

    Withdrawals to digital wallets (i.e. Apple Pay or Google Pay) are not supported.

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    As a security precaution we may limit the number of transactions allowed per day.

To connect your card, you will first need to do this within Apple Pay / Google Pay. Once the card is connected, you will be able to access it when making a purchase on the Kraken app.

There are a number of reasons why a transaction could fail:

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    The app was either closed or refreshed before the crypto order could complete.

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    Your card issuer does not allow crypto-related transactions.

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    Website or API connectivity issues.

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    Adverse market volatility, meaning we're unable to lock down a price.

This list is not exhaustive, so please contact our support team if your purchases continue to fail.

If your card was charged but you did not immediately receive your crypto assets, the transaction will automatically be voided by Kraken within two hours. Voided transactions will typically disappear from your card statement within 24 hours, but this depends on your bank's policies. Please contact your card issuer (typically via a phone number provided on your card) if the transaction remains pending for longer than expected.

If Apple Pay / Google Pay is not provided as a payment method on our app, please review the support articles provided by Apple and Google for troubleshooting tips:

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