For information on changes for our US clients, please visit our Support Center article.

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Export file is empty or not complete
If the export CSV file has no entries in it, it's likely that dates with no activity were selected for the export request.
A common mistake is to select the desired date of balances rather than the date of transactions. See How do I find my balances on a particular date? for more details.
Please submit a new export request and make sure that the correct dates are selected.