For information on changes for our US clients, please visit our Support Center article.

Is this email from Kraken?

How to differentiate a Kraken email from a phishing email

Emails from Kraken will always have the domain name at the end of them. This includes sub-domains such as
If you receive a Kraken Support or marketing email from any other address besides the ones listed above, do not click on any links that may be provided, as they may not be from Kraken and should not be trusted. If you are still uncertain whether the email you received is from Kraken, fill out this form to let us know. Please don't delete the email until you hear back from us.
If an email comes from a domain that differs by only one or two letters, such as, this is still a cause for concern and should be reported to Kraken Support.

Kraken will never ask you to:

  • Provide your username. Keep your username secret!
  • Provide your passwords. Never give out your passwords to anyone who asks.
  • Remove your 2FA methods or Master Key.
  • Give us access to your devices via remote desktop access software like Teamviewer or AnyDesk.

What is phishing, and how can I prevent it?

Phishing occurs when you receive an unsolicited email or text message on your phone that asks you to click a link, or sign-in to your account. This could be a scammer who is impersonating Kraken, and the link will lead to a website that looks almost identical to the actual Kraken website.
These websites can be malicious. They will ask you to enter your username, password, and sign-in 2FA of your Kraken account. Or, they may ask you to download a file. These files may look harmless, but can be loaded with malware, or be used to gain remote control of your device.
Bookmark in your browser, and only use that to navigate to Kraken.
Never use search engines, emails, social media, or anything else besides your bookmark to find the Kraken website.
Additional prevention tips:

I gave my sign-in credentials to a suspicious website (or person), what should I do?

1. Secure your devices.
  • Scan all devices for malware.
  • Remove all unofficial Kraken apps from your mobile devices.
  • If you did download suspicious apps or files to your device, backup any important data and reset all your devices to factory settings.
2. Secure your email accounts.
  • Reset the password of your email account.
  • Update or add Two-Factor Authentication (2FA) to your email account.
3. Secure your Kraken account.
4. Contact our support team.
Once you have completed the security steps above, please contact our support team as soon as possible to begin investigation. Be sure to include details about your situation, and the security steps you've taken above.

I received a legitimate Kraken email, although I didn't perform this action, what should I do?

Account creation email
  1. 1
    Sign-in to your Kraken account.
  2. 2
    Check your active sessions and devices for suspicious activity. If everything is normal, you may ignore the email.
    If there are any suspicious devices or sessions, close them using the X button and immediately contact our support team.
  3. 3
    Ensure your Kraken account and email account are secured to your satisfaction.
If you do not have a Kraken account, but received an email that you've created one, your email account may be at risk. Please contact our support team if you believe your email was wrongfully used to create an account.
Password reset email
If you've received an email regarding a password reset on your account, but you did not initiate this reset, contact our support team immediately.
Device approval email
If you've received an email regarding a new device on your account, but you were not in the process of adding a new device, contact our support team immediately.
These emails contain the model, location, and IP address of the new device being used to sign-in.
New withdrawal address email
If you've received an email to confirm a new withdrawal address, but you didn't add a new withdrawal address to your account, contact our support team immediately.
New withdrawal address emails contain the location and IP address of the device used to add the new address.