Ara
The Kraken app

Requirements

  • In order to use the Kraken app, you will need to verify your account to Intermediate or Pro level. Residents in the USA can also make use of our Express verification option. 
  • The app is available in all regions except Crimea, Donetsk, Luhansk, Cuba, Iran, North Korea and Syria. This restriction is based on the registered address of your Google Play or Apple App Store account and is not related to the address registered on your Kraken account. 
  • Please ensure you are using at least Android version 8.0 or iOS version 13.

Navigating within the app

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Using the app

Payment methods
You can buy crypto instantly on the Kraken app with the following payment methods. Access to each method is dependant on your country of residence and the device you are using.
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Alternatively, you can deposit cash or crypto to fund your account.
How to add your payment card
Review the important information and access requirements on our FAQ page. To add your payment card on the Kraken app:
  1. 1
    Click on the Account icon and select Payment methods.
  2. 2
    Select Add a card.
  3. 3
    Input your card number, expiry date and security code. Be sure to double check that the billing address and card details are correct.
    KrakenApp_AddCard.jpg
  4. 4
    That's it! You have successfully added your payment card. Once confirmed, your card will be listed in the Pay with option.
    KrakenApp_CardAdded.jpg
How to connect to ACH online banking
Review the important information and access requirements on our FAQ page. To connect your online banking on the Kraken app:
  1. 1
    Click on the Account icon and select Payment methods.
  2. 2
    Select Online Banking by Trustly.
  3. 3
    Locate your bank and input your banking login details to establish the connection.
    KrakenApp_TrustlyBank.png
  4. 4
    Once confirmed, your bank account will be listed in the Pay with option.
How to connect your Google Pay or Apple Pay account
Review the important information and access requirements on our FAQ page. To connect your digital wallet account on the Kraken app:
  1. 1
    Click on the Account icon and select Payment methods.
  2. 2
    Depending on your mobile device, select either Apple Pay or Google Pay.
  3. 3
    Add your card within your digital wallet app.
  4. 4
    Once confirmed, your Apple Pay or Google Pay account will be listed in the Pay with option.
How to Buy
To purchase a cryptocurrency using your cash balance, payment card, ACH online banking or digital wallet:
  • Click on the Action icon. 
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  • Select Buy crypto with cash. Locate the cryptocurrency you would like to purchase and click on it.
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  • Click on Pay with and select from your available payment methods.
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  • Then input the amount you would like to spend. Before you Swipe to confirm, you can review the asset volume being purchased; the payment method; quoted asset price and fees.
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  • If everything looks right, you can swipe to complete your purchase.
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How to Sell
To sell your cryptocurrency and credit the cash into your account balance, you will need to locate the asset from your account balance.
  • Click on the Action icon.
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  • Select Sell crypto for cash. Locate the cryptocurrency you would like to sell and click on it. 
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  • Input the volume you would like to sell (you can toggle between cash value and crypto volume). The cash will be added to your balance in the default currency you have saved on the Kraken app. If you want to receive the cash in a different currency, you will need to change this on your Account settings before completing the transaction.
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  • If everything looks right, you can swipe to complete your sale.
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How to Convert
Our convert feature allows you to change between any crypto and cash combination. This includes cash to cash, crypto to crypto, as well as cash to crypto.
  • Click on the Action icon. 
    Consumerapp_ActionIcon.jpg
  • Select Convert.
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  • Click on the from asset to select from any of your existing account balances, then input the value or volume.
  • Select any of our available paired assets in the to field.
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  • If everything looks right, you can swipe to complete your conversion.
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Set up a recurring buy
  • To set up a recurring buy, follow these instructions.
  • This feature is currently only available on the Kraken app.
  • For further information about the fees, requirements, etc, review our FAQ page
Edit or delete your payment card
Once your card information is stored, it's not possible to access and edit. If you need to make changes to the information, you will first need to delete the card and add it again with the updated information.
  • Click on the Account icon and select Payment methods.
  • Locate the card you would like to remove and swipe left. On the prompt, confirm if you would like to remove the card.
  • If you get an error, you will need to disable your Global Settings Lock.
Please note:
  • You can only add three payment cards within a 30 day rolling period.
  • You have a maximum of three attempts to save your payment card within a 30 day period.
  • Deleting saved or new cards will not reset this limit, so be mindful of this before removing any of your saved card details.
Delete your connected online bank account
  • Click on the Account icon and select Payment methods.
  • Locate the bank account you would like to remove and swipe left. On the prompt, confirm if you would like to remove the online bank account.
  • If you get an error, you will need to disable your Global Settings Lock.
Locating your balances and transaction history
To view your balances and asset collection, click on the Pie icon. You can toggle between cash value or crypto asset holdings.
For a full summary of your transactions click the clock icon in the top left corner of your screen. Your transaction history will provide you with a full summary of your transaction activity.
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You can visualize how your historical portfolio has performed over time with the line chart view. To view your account balance, click on the Home
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icon.
A three month view is selected by default. You can choose from any of the following time ranges, 1 month, 3 months, 6 months, 1 year and ALL. The account balance will be displayed in your default cash currency.
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Deposit and withdrawal instructions 
If your deposit or withdrawal was placed on hold review this article for more information. 

Cash and crypto deposits

  • Click on the Action icon and select Deposit.
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  • Search for your desired currency to deposit.
  • Make sure to follow the instructions to deposit cash or crypto carefully.
Availability of certain deposit options will depend on your verified country of residence.

Cash and crypto withdrawals

  • Click on the Action icon and select Withdraw.
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  • Select the currency from your available balances.
  • Follow the instructions to withdraw cash or crypto and input the withdrawal information. This will be saved for the next time you want to withdraw funds.
  • Add the amount you would like to withdraw and click review.
  • If everything looks right, you can swipe to complete your withdrawal.
Availability of certain withdrawal methods will depend on your verified country of residence.
Supported currency pairs
You can buy, sell and convert any asset to any other asset. Please note the following exceptions:
  • There are some geographic restrictions which may affect the assets that are available in your verified country of residence.
  • Cash-to-Cash pairs are not available in the USA.
  • ETH2.S-ETH is not available.
  • Newly listed coins may have a delay of a few days before becoming available.
  • Buying, selling and converting any asset to any other asset is not available on the Kraken Pro app or the Kraken Terminal.