For information on changes for our US clients, please visit our Support Center article.

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How to subscribe to (or unsubscribe from) Kraken emails
There are three sources of Kraken related emails:

Kraken.com

There are only two emails from us that are enabled by default:
  • Non-critical updates that may affect your Kraken account (e.g., new features or services, policy updates, etc.)
  • Helpful information that you may find interesting (e.g., blog posts, analysis and interesting facts about the Bitcoin industry, special offers, etc.)
In order to unsubscribe, click the "Unsubscribe" link at the bottom of any Administrative or Newsletter email and follow the instructions on the page.
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Alternatively:
2. Click on your name in the upper-right corner of the page.
3. Click on Notifications.
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  • Toggle the notification boxes you wish to unsubscribe from.
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  • Click "Update settings" to save the changes.
Note: If you have Global Settings Lock (GSL) enabled on your account then you will need to remove it before making changes to your notification settings.

Kraken Blog

Blog notifications are NOT enabled by default. 
  • To subscribe navigate to pro.kraken.com
  • In the top right corner, click the human icon, then go to Settings > Notifications.
    Scroll down to the Email settings section. Here you can enable blog notifications by enabling "Newsletter". 
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To unsubscribe, switch the toggle to off. 

Kraken Status

Status notifications are NOT enabled by default. 
To subscribe for these, you have to go to status.kraken.com:
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To unsubscribe (or to edit the types of status notifications you want), just click the "Manage your subscription" link at the bottom of any Status email.
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Alternatively:
  • Go back to status.kraken.com.
  • Click "Subscribe to Updates"
  • Enter your email address the same way as when you subscribed.
  • Click "Subscribe via Email".
  • You will then see options to subscribe & unsubscribe to individual components or cancel all subscriptions entirely.
You can view detailed sub-components by clicking the ">" sign to the left side of each main component. Here you are able to customize your subscription, for example, if you don’t use Kraken Futures, you can uncheck the Kraken Futures sub-components.
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