For information on changes for our US clients, please visit our Support Center article.

Export file is empty or not complete
If the export CSV file has no entries in it, it's likely that dates with no activity were selected for the export request.
A common mistake is to select the desired date of balances rather than the date of transactions. See How do I find my balances on a particular date? for more details.
Please submit a new export request and make sure that the correct dates are selected.