This article is for clients using the Kraken (kraken.com).
If you are using Kraken Pro (pro.kraken.com) click here!
Withdrawal hold
Certain deposits, such as first time debit or credit card purchases or digital wallet purchases will trigger a temporary (72 hour) withdrawal hold on the account, for security purposes.
Withdrawal instructions:
- 1Sign in to your account and click the Withdraw button.
- 2The Asset field will be pre populated with your available cash. If you wish to withdraw a different currency, than the one shown, you can use the search bar to find your preferred currency.
- 3Under the Method field select a funding method.
- 4Add a new bank account: Fill in your bank account details (all fields are mandatory) and click on Add bank account
Description: Can be whatever you like so you can easily remember this bank account. This description must be unique, not used on any other withdrawal method in your account.
Name on account: Is the bank account holder name, which must match the verified name or entity on this account. For some funding providers, the name field will automatically populate when adding a bank account. If any changes to the name are required please submit a support request here.
Please refer to our frequently asked questions for more information about the different requirements.
- 5Request a withdrawal:
- Once you have added your bank account, scroll to the bottom of the page, and select the bank account from the drop-down menu.
- Enter the amount you wish to withdraw and click on Review Withdrawal.
- Do not use punctuations or currency symbols (use 1000 instead of €1,000).
- Check that the details are correct and click Withdraw to confirm the withdrawal.
To help your withdrawal go smoothly:
- Ensure that you are not withdrawing to a third-party payments processor, e.g. a company that provides payment-processing services to merchants and other business entities.
- Check that your bank or financial institution meets the requirements of your selected funding method.
- Only use a bank account under your control, where the name matches the verified name or entity on your Kraken account.
Related articles:
For mobile app withdrawal instructions follow the guides linked below: