Card purchases with Visa and Mastercard

You can instantly purchase a range of cryptocurrencies using your Visa and Mastercard.

Withdrawal hold

As a security precaution, withdrawals in any currency of up to 100% of your first debit or credit card purchase will be locked for 72 hours. This means that if your first debit or credit card purchase was $1,000, you will not be able to withdraw the equivalent of $1,000 in either cash or crypto for the following 72 hours. Additional debit or credit card purchases made during this 72 hours will also be locked for the remainder of the 72 hours.

Requirements

Your account must be verified.
You must hold a valid Visa or Mastercard in the same legal name as your Kraken account.
Debit and credit cards that are enabled with 3D Secure are accepted.

Fees and limits

Fees for buying, selling, or converting assets using Instant Buy/Sell Services, which include custom orders and recurring transactions, consist of a displayed fee and, where applicable, a spread which is included in the price. Fees may differ depending on the selected payment method (e.g. account balance, card). Spreads may be determined based on a combination of factors, including market conditions, asset, order size, type of trade, and trading and custodial activity.

Note: Transactions may not be cancelled once initiated. All purchases are final and non-refundable.

Card purchase fees:

The final transaction fee is provided on the final confirmation page and is visible before you complete the purchase.
There are no hidden or additional fees and the total value shown on the confirmation page is what you will be charged.

Card and transaction limits:

Each transaction has a minimum purchase amount.
There is a maximum spending amount within a time-based seven day rolling period. This limit is combined with Apple Pay or Google Pay purchases.
Purchase amounts count towards your daily and monthly funding limits.
A maximum of three attempts to save your payment card is allowed within a 30 day rolling period. Deleting saved cards will not reset this limit so be mindful of this before removing any of your saved card details. Card information is securely stored and displayed according to PCI compliance regulations.

Currency	Minimum purchase amount	Seven day purchase limit
EUR	€10.00	€5,000
AUD	A$14.00	A$7,000
CAD	C$12.50	C$6,500
CHF	CHF 10.00	CHF 5,000
GBP	£8.00	£4,000
USD	$10.00	$5,000

Important information

The default payment currency is pre-determined by your verified country of residence.
Depending on your card issuers policy, they may charge additional fees for cash advance or online card purchases. Bank charges for credit card payments or international transaction fees are independent from Kraken’s fee and are outside of our control.
The Buy Crypto widget and our Kraken app are specifically designed for easy buying and selling. Withdrawals to cards are not supported.
As a security precaution we may limit the number of transactions allowed per day.

Instructions

If you are using the Buy Crypto widget on our website, you can view step-by-step instructions on how to add your payment card.
For guidance on adding your card while using the Kraken App, please see the instructions provided here.

Why do I have to provide consent to store my card details?

Storing your card details helps us to: verify your account, comply with our legal and regulatory obligations, and prevent and detect fraud and crime. It also helps create a smooth and fast payment journey. Your card will remain stored for transactional purposes, unless you decide to remove it. For legal and regulatory purposes, we will continue to store records of your transactions in accordance with our client Privacy Policy. If you would like to opt-out please remove your payment card and feel free to use an alternative payment method from this list:

If none of the above payment methods suit, you can try PayPal, Plaid EUR/GBP.

Failed or declined transactions

There are a number of reasons why a transaction could fail:

Website or API connectivity issues.
Adverse market volatility, meaning we're unable to lock down a price.

Transactions can also be declined by your card issuer at their discretion.

If your card was charged but you did not immediately receive your crypto assets, the transaction will automatically be voided by Kraken within two hours. Voided transactions will typically disappear from your card statement within 24 hours, but this depends on your bank's policies. Please contact your card issuer (typically via a phone number provided on your card) if the transaction remains pending for longer than expected.

These lists are not exhaustive, so if your purchases continue to fail please contact our Support team.

Explanation of 3D Secure (3DS)

3DS, typically referred to as "Verified by Visa" or “Mastercard SecureCode", is an additional security layer used to authorize online purchases. Depending on your card issuer, they may require a password; one-time-PIN; or authorization within a banking app

If you are unsure if your card is 3DS, please contact your card issuer to enquire if they support this security feature.