If you experience technical issues with the Kraken Pro mobile app, please follow these steps:
- 1.Make sure you are signing into the app correctly. Ensure that you are using the correct sign in 2FA.
- 2.Make sure your Kraken Pro app and phone are up-to-date.
- 4.Some final steps to follow:
- 1.Try force closing and re-opening the app.
- 2.Logging in and out of the app.
- 3.Restarting your device.
If none of these steps solve the issue, please contact Kraken Support and provide the following details:
- •Your Kraken app version number.
- •Your mobile device information (brand, model and operating system version).
App version number
The app version number will be shown below the Sign out button.
