Account Security

Beware of scams

<a href="https://support.kraken.com/hc/en-us/articles/115013099227-Kraken-now-offers-phone-support-">Kraken&#39;s phone support</a> offers&nbsp;both outbound and inbound service. Please be aware of phone scams and follow our tips on how to avoid them.&nbsp;

<h4>Outbound phone support scam</h4>

This method is simple yet can be effective. An attacker obtains a Kraken client&rsquo;s phone number, calls the client pretending to be from our support team and convinces them to provide sensitive information about their accounts in order to gain access and withdraw funds.&nbsp;

<div class="callout callout--danger">
Note that we will never call you unless you contact us first and request a callback.&nbsp;
</div>

Additionally, you will receive an email from us confirming a specified time. If you receive a call from someone claiming to be from Kraken and you didn&rsquo;t request this call, this is a <a href="https://support.kraken.com/hc/en-us/articles/115012482687-Beware-of-Phishing-Scams">phishing scam</a>. Hangup immediately and <a href="https://support.kraken.com/hc/en-us/requests/new?ticket_form_id=96688">send us a support ticket</a> with information about the scam.

<h4>Inbound phone support scams</h4>

This method works similar to a phishing website but instead of a fraudulent website asking you for your sign-in credentials, it will be a fraudulent phone number with a scammer on the other end of the line. They will attempt to get sensitive information like sign-in credentials, 2FA codes and device approval codes so they can enter your account and withdraw funds.&nbsp;

Do not use search engines to locate our support phone number or the Kraken website.

We recommend you bookmark <a href="http://www.support.kraken.com">support.kraken.com</a> and only use this link to navigate to our phone number, which will be found at the bottom of the page on our support center.&nbsp;

Kraken Support specialists will never ask for the following information:

<ul>
	<li aria-level="1" style="font-weight: 400;">Username</li>
	<li aria-level="1" style="font-weight: 400;">Password</li>
	<li aria-level="1" style="font-weight: 400;">Two Factor Authentication Code</li>
	<li aria-level="1" style="font-weight: 400;">Device Approval Code</li>
	<li aria-level="1" style="font-weight: 400;">Wallet Addresses or seed words</li>
	<li aria-level="1" style="font-weight: 400;">Master Key&nbsp;</li>
	<li aria-level="1" style="font-weight: 400;">Remote access to your computer</li>
	<li aria-level="1" style="font-weight: 400;">ask you to remove or change your security settings</li>
</ul>

If you find a phone number claiming to be for Kraken support that is not listed on support.kraken.com, it&#39;s a phishing scam. Do not call it. Instead contact us:

<div><a class="button-cta button-purple" href="https://support.kraken.com/hc/forms/10306751646996">Contact Support</a></div>

Also, use all of the security features we offer to <a href="https://support.kraken.com/hc/en-us/articles/201396837-Securing-your-Kraken-account-and-digital-life">secure your account</a> and maintain security best practices in your digital life.&nbsp;

Beware of phone scams

<a href="https://support.kraken.com/hc/articles/115013099227-Kraken-now-offers-phone-support-" target="_self">O suporte da Kraken via telefone é ativo com disponibilidade limitada de suporte receptivo</a>. 
Se você encontrar um número de telefone que afirma ser do suporte da Kraken sem estar listado em support.kraken.com, trata-se de um golpe de <a href="https://support.kraken.com/hc/en-us/articles/115012482687-Beware-of-Phishing-Scams" target="_blank" rel="noopener">phishing</a>. Não ligue para este número. Em vez disso, por favor <a href="https://support.kraken.com/hc/requests/new?ticket_form_id=96688" target="_self">envie uma solicitação para nosso suporte</a> com as informações sobre essa tentativa de golpe.
Siga também nosso guia sobre como <a href="https://support.kraken.com/hc/articles/201396837-Securing-Your-Account" target="_blank" rel="noopener">proteger a sua conta</a>.

Cuidado com golpes por telefone

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