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Support

Een professionele handelservaring onderweg

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Support Center

Need help? Checkout our <Custom.ExternalLink key="8e1cbcbdca58">self-service guides</Custom.ExternalLink>

Which trading platform are you using?

What type of trading is your issue related to?

What issue are you experiencing?

What type of issue are you experiencing on Kraken Desktop?

What issue are you encountering with API trading?

Kraken Trading Support

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Having trouble placing a spot order on Kraken Pro? Let’s check a few common issues:

If after these checks you still can’t place an order, you might be encountering a less common issue. Please refer to our support article for further troubleshooting:

If your order is placed but not filling, or only part of it filled, consider the following:

If your order remains unfilled without clear reason, you can learn more from our article on order behavior:

 structure for spot trades. The fee you pay depends on your 30-day trading volume, the trading pair, and whether your order adds liquidity (maker) or takes liquidity (taker). Here’s how to understand your fees:

For a detailed breakdown of how trading fees work, read our support article:

If your spot trading issue doesn’t fall into the categories above (for example, 

trouble viewing your trade history, an interface bug, or any unusual error

If you’re unable to place a margin trade (leveraged position), consider these common factors:

If you’re still unable to open a margin position after checking the above, you may be encountering a specific error code or limitation. Check out the following articles to identify your issue:

For a deeper understanding, check out our full support article:

Margin trading involves specific requirements and fees:

Make sure you maintain sufficient free collateral in your account to cover these fees and prevent your margin level from dropping. For more in-depth information regarding margin fees, check out our full support article:

Not seeing your specific margin issue above? Here are some additional tips:

 For any other margin-related problems, get in touch with our support team. Please include as much detail as possible about the issue and any relevant trade IDs.

If none of the above resolves your issue, please contact our support team:

Derivatives positions can be liquidated if the market moves against you, similar to margin trading:

Visit our FAQ article below to learn more about liquidations:

Derivatives trading fees and funding rates

For a comprehensive overview of fees on Derivatives, see our support article:

If you have another issue related to Kraken’s derivatives platform, then please contact our support team. Provide details such as the contract symbol (e.g., BTC/USD Perpetual, or ETH March 2025 Future), and describe the issue or any error message, so we can assist you more effectively.

If you’ve checked all the above and still can’t place a stock order, please consult this support article:

 Contact our support team for assistance with stock trading.

If your stock trade didn’t execute or was filled differently than expected:

For more help on understanding stock order execution on Kraken, see our article here:

Kraken’s stock trading has specific rules to align with the stock markets:

Reminder: Outside of trading hours, you can typically place 

 which will queue for the next session. Market orders won’t execute until the market re-opens.

If you have another question or problem with Kraken’s stock trading:

For any stock trading issues that you can’t resolve, we’re ready to help, please reach out to our support team:

 Contact our support team for assistance with stock trading. 

For more information on how to trade on Kraken Desktop, check out our full article here:

Learn more: For detailed instructions on customizing themes, check out our article here:

For step-by-step guidance on boards, check out our full articles:

For an overview of modules and settings, see our in-depth article here:

If a module still isn’t behaving as expected after trying these steps, you can contact support with details. We might ask for a screenshot of your layout to better understand the issue.

Kraken’s API will return specific error codes if something is wrong. Here are common errors and their meaning:

For a full list of API error codes and explanations, see our 

 documentation. It’s a comprehensive reference to decode any error you encounter while using the API.

Not seeing expected results via API? Consider:

If you’re not receiving any response or data, it might be a connectivity issue. Test the public API (e.g., call the Time or Ticker public endpoint) to see if you get a response. If public calls work but private ones don’t, focus on your authentication process (keys, nonce, signature).

For troubleshooting tips and example code, check Kraken’s API documentation and our API Basics articles:

If you’re unsure how to perform certain tasks via API:

If you have an issue not covered above, it might be more unique:

For any unresolved API issues or specific questions, don’t hesitate to contact our support team. When contacting support for API issues, provide: the approximate timestamp of your API calls, the error message or response, and the API endpoint you were calling (but 

Need help with Kraken’s trading products? Select your 

 below, and we'll guide you to a solution. Follow the prompts for common issues like orders not executing, margin liquidations, API errors, and more. Short explanations and relevant links are provided at each step.

Kraken Pro (Web)

Kraken Pro App (Mobile)

Kraken Desktop

API Trading

Spot Trading

Margin Trading

Derivatives Trading

Stocks Trading

I can’t place an order

My order isn’t executing or is only partially filled

How do I calculate trading fees?

Other issue (not listed)

I can’t open a margin position

My margin position was liquidated unexpectedly

What are the margin requirements or costs?

Other margin trading issue

I can’t place a derivatives order

My derivatives position was liquidated

How are fees or funding calculated for derivatives?

Other issue with derivatives

I can’t place a stock order

My stock order didn’t execute as expected

What are the trading hours or rules for stock trading?

Other stock trading issue

My futures/derivatives position was liquidated

Order execution issues

Theme management

Board management & design

Module issues

I receive error messages from the API

My API orders or queries aren’t working

How do I use the API for trading (questions on endpoints)

Other API trading issues

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