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Cryptovaluta

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Support

Een professionele handelservaring onderweg

Veilig je crypto en NFT's opslaan en beheren

Verander je Mac of PC in een vooruitstrevend trade-platform

De snelste manier om een probleem op te lossen is door met ons te chatten 

Met ons chatten

Iets specifieks? Stuur ons een e-mail en wij nemen contact met je op

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Liever telefonisch contact? Bel ons en praat met een van onze specialisten 

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Meld je aan om contact met ons op te nemen

Support Center

Need help? Checkout our <Custom.ExternalLink key="8e1cbcbdca58">self-service guides</Custom.ExternalLink>

Waar bevind je je in het verificatieproces?

Welke problemen ondervind je?

Accounttype

In welke regio ben je gevestigd?

Verifieer je account

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The quickest way to solve a problem is to chat with us 

Chat with us

Something specific? Email us and we’ll get back to you

Email us

Prefer to speak over the phone? Give us a call and talk to one of our specialists 

Call us

If you're a new client residing in Germany, please follow the instructions

If you're an existing German client and need to re-verify, follow these steps:

We may need additional information from you. If so, we’ll notify you via email or a popup when you sign in.


To be eligible to create a Kraken account and use our services, you must:

The Intermediate account is the first verification level, granting you access to essential functions like buying/selling crypto, depositing cash/crypto, and margin trading. 
Check your verification level in Kraken App, Kraken Web and Kraken Pro by going to:  Settings → Account → Account details.

To open a Personal account with Pro limits:

For personal bank transfers with business account benefits, consider a Personal account with Pro limits.

To apply for a business account, you will need to provide valid 

Not sure which verification level to choose? Here's a breakdown of Kraken’s verification levels and what each one unlocks.

Note:

Didn’t receive the verification email from Kraken? Use the steps below to troubleshoot:

Having trouble uploading your ID document? Use the steps below to troubleshoot:

Wondering if your verification has been approved? Here's how you can check the status and what to do if it's delayed.

If there’s no status update and it’s been more than 5 business days, 

 unless instructed to do so as this will cause even more of a delay.

Struggling with submitting your face photo? Follow these steps to make sure your photo is accepted.

If you are unable to upload the photo, send the photo manually to support by clicking on the form below.

Seeing an error message while verifying your account? Here's how to troubleshoot and fix common errors.

If the error persists, contact support for further troubleshooting.

Can’t get your address verified? Here's what you can do to make sure your address submission is accepted.

 the document by clicking on the form below:

To get verified to the Intermediate or Pro level, we require the following documents to be uploaded:

In some case you may be asked to provide a:

You will be required to submit general business information (i.e. name of the entity, registration number, registration date, registered and operating address) as well as the following documents:

If you are waiting for your account to be verified, here’s how you can check your verification status and understand the processing time.

If your verification was rejected, follow these steps to resolve the issue and submit your documents correctly.

If you’re still unsure about the rejection reason or have questions, contact Kraken’s support team for assistance.

Made a mistake or need to update your verification documents? Here’s how you can change or resubmit your documents.

Need help verifying your account? Select where you're stuck and we'll guide you to a solution.

Before Verification

During Verification

After Verification

Where are you in the verification process?

I don’t know how to start the process

I want to check verification requirements

I’m not sure which verification level I need

I don’t know what documents to submit

What issues are you experiencing?

Afghanistan

Åland Islands

Albania

Algeria

American Samoa

Andorra

Angola

Anguilla

Antarctica

Antigua and Barbuda

Argentina

Armenia

Aruba

Ascension Island

Australia

Austria

Azerbaijan

Bahamas

Bahrain

Bangladesh

Barbados

Belarus

Belgium

Belize

Benin

Bermuda

Bhutan

Bolivia

Bosnia and Herzegovina

Botswana

Bouvet Island

Brazil

British Indian Ocean Territory

British Virgin Islands

Brunei

Bulgaria

Burkina Faso

Burundi

Cambodia

Cameroon

Canada

Canary Islands

Cape Verde

Caribbean Netherlands

Cayman Islands

Central African Republic

Ceuta and Melilla

Chad

Chile

China

Christmas Island

Clipperton Island

Cocos [Keeling] Islands

Colombia

Comoros

Congo - Brazzaville

Congo - Kinshasa

Cook Islands

Costa Rica

Côte d’Ivoire

Croatia

Cuba

Curaçao

Cyprus

Czech Republic

Denmark

Diego Garcia

Djibouti

Dominica

Dominican Republic

Ecuador

Egypt

El Salvador

Equatorial Guinea

Eritrea

Estonia

Ethiopia

European Union

Falkland Islands

Faroe Islands

Fiji

Finland

France

French Guiana

French Polynesia

French Southern Territories

Gabon

Gambia

Georgia

Germany

Ghana

Gibraltar

Greece

Greenland

Grenada

Guadeloupe

Guam

Guatemala

Guernsey

Guinea

Not sure where to begin with verification? No problem! Here's a quick guide to help you start your account verification process with Kraken.

What region are you located in?

Intermediate

Pro Personal

Business

Account type

I didn't receive the verification email

My ID document isn’t uploading

What is the status of my verification application?

I see an error message

Can’t submit my face photo

My address isn’t accepted

Waiting for my account to be verified

My verification was rejected

I need to change my submitted documents

A professional trading experience on the go

 Pro

Turn your Mac or PC into a super-charged trading station

Desktop

Mac or PC

Securely store and manage your crypto and NFTs

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