We understand that having a payment declined or seeing a pending charge can be frustrating. While banks and payment providers have various security measures in place, some declines or temporary holds can be unexpected. See below for our most frequently asked questions.
Payments can be declined for several reasons. Here are some of the most common causes:
- •Bank or Card Issuer Rejected the Transaction – Some banks block transactions to cryptocurrency platforms by default.
- •Security Blocks by Banks – Some banks allow a few purchases before blocking further transactions for security reasons. If this happens, contacting your bank can help lift the restriction.
- •Payment Processor Issues – Occasionally, payment processors may experience technical issues or temporary failures. If a transaction does not go through, trying again after a few minutes may resolve the issue.
- •Insufficient Funds – Make sure your account or card balance covers the transaction.
- •Incorrect Billing Information – Ensure your name, address, and card details match what your bank has on file.
- •Transaction Limitations – Your bank may have daily spending or international transaction limits.
- •Pre-Authorization Holds – Even if a transaction fails, a temporary hold may appear on your bank statement.