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よくあるご質問

How to get verified on Kraken
We're currently facing delays in processing new accounts. Please avoid submitting multiple verification requests.  This article is for clients using the Kraken interface (kraken.com).  For Kraken Pro users check out this article. After your account is created, verifying your account will allow funds to be deposited and trades to be made.  To verify your account: Sign in to your Kraken account. Click on the Verify identity button on the home page. Enter your details on the Verify your identity form and click Continue. Note: the field headers on the form may differ slightly depending on your location.  On the next page, enter your occupation and other details. Click Continue. Next choose your identity document type and either upload the document or capture it on the webcam. If you don't have the document at-hand, you can pause the identification verification at any point and resume by following the same steps as above. Once the document is uploaded, click Continue to return back to the home page of your account. You’ll be notified once the verification is complete. Each level enables more funding options and higher limits, with Pro being the highest available. Note: Due to international and local financial regulations, there are a few geographic restrictions.  Related articles: How to get verified on Kraken Pro? How to get verified on Kraken Classic? Where can I find my transaction limits? The transaction limits can be located by signing into your account, clicking on the profile menu in the upper right and then selecting Settings. Scroll down to the limits section. If you would like higher limits, click on the get verified link. Where can I find my verification level?  You can find your verification level from the Settings page on Kraken. To access the settings page, click on the Profile icon on the top right of the page and select Settings. Scroll down to the limits section to view your current verification level and applicable limits. Related questions: How long does it take to get verified? What are the verification level requirements? How do I verify my account on the Kraken app?
1 min read

よくあるご質問

Which Kraken platform is best for me?
Welcome to Kraken! Before you get started you may be wondering which platform is most suited to your needs. We have three platforms in which you can buy, sell and trade crypto. You will also have full access to our NFT marketplace. If you’re looking to use Kraken on the go, we also have a set of mobile apps to suit your needs. Kraken A beginner friendly experience to easily buy, sell and explore crypto. Features With the Kraken interface you can: Buy, sell and convert cryptocurrencies instantly via a simple interface. Explore 210+ assets: discover and learn about hundreds of cryptocurrencies. Track your portfolio. Purchase crypto using cards and cash. Send your local currency to Kraken with a suitable funding method for you. Security settings to help keep your accounts secure. Our Kraken app, simply named "Kraken", offers a vibrant design and features not available on the Kraken Pro app. It is beginner friendly and meant for easily buying and selling crypto. How do I access and sign in? To access the Kraken interface, simply navigate to https://www.kraken.com and sign in using your Kraken username and password. Kraken Pro A professional trading experience that enables you to place orders and earn rewards on your crypto.  Features With the Kraken Pro interface you can: Funding: deposit and withdraw crypto and cash, as well as stake and unstake assets. Security: use additional security features catering to the professional traders such as Global Security Lock and API settings. Trading: have access to full featured Order Form system Order Types: a full suite of trading types, including Market Limit, Take profit and many more. Kraken Pro App: our advanced trading app named “Kraken Pro” offers the same powerful interface from the convenience of your mobile device. How do I access and sign in? To access the Kraken Pro interface, simply navigate to https://pro.kraken.com and sign in using your Kraken username and password. Learn more about how to use and navigate the Kraken Pro interface from our Kraken Pro section.  Kraken Classic Kraken Classic is our original legacy platform. Here you can buy, sell, trade and stake your crypto.  How do I access and sign in? To access the Kraken Classic interface, simply navigate to https://www.kraken.com and sign in using your Kraken username and password. This may bring you to the new Kraken page - use the App Switcher as described below to navigate to Kraken Classic. For help navigating the Kraken Classic platform, visit our dedicated Kraken Classic section.  App Switcher You can seamlessly switch between all interfaces on desktop via the App switcher. You will find the App switcher in the right hand corner of your screen on each platform. To switch platforms: Click on the App switcher, here you will find all of our available interfaces. Select the interface you would like to use and you will be instantly taken there. Below you can find examples of the App switcher on each platform: Kraken Kraken Pro NFT Marketplace Kraken Classic Frequently asked questions Will I be able to access all products on the new Kraken interface? The new Kraken interface offers features commonly used by our clients. Advanced features can be accessed on the Kraken Pro interface. You can currently access Kraken, Kraken Pro, NFT Marketplace, and Kraken Classic. Please note, new users of Kraken won't be able to access Kraken Classic via the app switcher. Will Kraken charge the same fee for using the new Kraken interface? All of our interfaces continue to be free to use, with no changes to our fee structure. I can't find a certain feature on the Kraken interface. What should I do? You can access advanced features by navigating to Kraken Pro by expanding the app switcher and clicking on Kraken Pro option, Kraken clients can also access Kraken NFT Marketplace. 
3 min read

入出金

How do I deposit my local currency to Kraken?
This article is for clients using the Kraken interface (kraken.com).  Which Kraken interface am I on? Prevent deposit delays If required and shown in the deposit instructions, make sure your deposit includes a reference to your Kraken Public account ID which starts with AA and is 16 characters long. Video guides:  How to Deposit USD How to Deposit EUR How to Deposit CAD How to Deposit GBP How to Deposit AUD Deposit instructions:  Sign in to your Kraken account and click Deposit. If you do not yet have a Kraken account you can create one here. You can also navigate to the Deposit page by clicking on the Transfer tab on the left hand side of the page. Search for the currency you wish to deposit and click on it, in this example we will be using US Dollar (USD).  Enter the amount you wish to deposit and select your preferred Funding Provider from the drop-down menu. If you are only shown one option, you can skip this step and continue.  For more information, read about our different funding options.  Review the Additional information section and more about deposits to ensure you are depositing correctly.  Various banks have different requirements, so please contact your bank directly for specific instructions on how to complete the deposit. To help your deposit go smoothly, use our deposit checklist before sending any funds. Navigate to your online bank to deposit from your account to Kraken. To prevent errors, we suggest copying our bank account details directly to your bank or financial institution. Review our cash deposit options (fees, minimums and processing times) to check processing times for your payment. Related articles: How do I deposit my local currency to Kraken on Kraken Pro?  How do I deposit my local currency to Kraken on Kraken Classic?  If you are using the Kraken app follow the instructions found in this article. To fund your account with the Kraken Pro app follow the steps found in this article. 
1 min read

入出金

仮想通貨をKrakenアカウントに入金するには
仮想通貨の入金は、以下のステップで行ってください。 「入出金」を選択します。 入金する通貨を選び、「入金」選択します。 初めて仮想通貨を入金する際、「新しいアドレスを作成」をクリックしてアドレスを作成します。 必ず入金をする前に、注意事項と、最小入金金額をご確認ください。 入金用アドレスが作成されたら、そのアドレスを選択、コピーし、お客様の送金元ウォレットにペーストしてください。もし”宛先タグ”や”メモ”が必要な場合はそれらも作成し、送金元ウォレットにペーストしてください。アドレスは手入力しないでください。QRコードから入金いただくことも可能です。XRPを入金する場合、宛先タグが含まれていることをご確認ください。*Ripple(XRP)の入金に必要な宛先タグ お客様のウォレットから正しく入金が行われた場合、その入金は必要な数の承認がされた後、お客様のアカウントに反映されます。 注意:入金用アドレスは期限切れにならない限り入金のページに記載され続けます。期限切れのアドレスに入金をしてしまった場合には、手数料を引いた額がアカウントに反映されます。ICOトークンがKrakenの入金用アドレスに送られた場合には、そのトークンを回復することはできません。  
Less than a min read

入出金

Cash deposit options (fees, minimums and processing times)
Withdrawal hold Certain deposits, such as first time ACH purchases, debit or credit card purchases or digital wallet purchases will trigger a temporary (72 hour) withdrawal hold on the account, for security purposes. Cash deposits via ACH Plaid and Paypal are held from withdrawal for 7 days.  For enhanced security, debit and credit card purchases using USD may experience the 72 hour lock discussed above on all purchases, not just your first purchase. How can I deposit funds into my Kraken account?  Before you can buy or trade cryptocurrencies on Kraken, you'll need to deposit funds into your Kraken account using one of the below supported currencies. Select the local currency you would like to use to view specific deposit options. The most common method is via a bank transfer, from your bank account to Kraken, using a unique reference number. Want to buy instantly? If you have verified your account to Express (USA only), Intermediate or Pro level, depending on your country of residence, you may be able to use one of the below payment methods: Visa and Mastercard debit/credit card Digital wallet purchases ACH online banking  Deposit funds now Prevent deposit delays If required and shown in the deposit instructions, make sure your deposit includes a reference to your Kraken Public account ID which starts with AA and is 16 characters long. Supported currencies USD (US Dollar) Availability Deposit method Deposit minimum Deposit fee Processing time Withdrawal Hold USA only ACH (Plaid)* 1 USD free Near-instant 7 days USA only** FedWire (MVB Bank) 1 USD free 0-1 business days None USA only** FedWire (Customers Bank) 100 USD free 0-1 business days None USA only FedWire (Etana Custody) 150 USD free 2-5 business days or instant None Worldwide** CBIT™ (Customers Bank Instant Token) N/A free Near-instant None Worldwide** SWIFT (Etana Custody) 150 USD free 2-5 business days or instant None Worldwide** SWIFT (Bank Frick) 4 USD 3 USD 1-5 business days None *ACH deposits via Plaid are available instantly for trading, but will be subject to a seven day withdrawal hold. **Availability for this funding provider may be limited to specific regions, please select the purple text under the 'Deposit Method' column to view the support article for the provider and find out more details. You can also review our geographic restrictions to determine if you are able to use a Kraken account. EUR (Euro) Which deposit option is the best for me? If your bank account is within the Single European Payment Area (SEPA), you may choose any of our SEPA deposit methods. For worldwide* EUR deposits, please choose one of our SWIFT deposit methods based on your preference around deposit minimums and fees. Availability Deposit method Deposit minimum Deposit fee Processing time Withdrawal hold SEPA** SEPA / SEPA Instant(ClearJunction) 1 EUR free 0-3 business days or instant None SEPA SEPA/SEPA Instant (Plaid) 1 EUR free 0-3 business days or instant None SEPA SEPA (Bank Frick) 1 EUR free 0-3 business days None SEPA** SEPA/SEPA Instant (Banking Circle) 1 EUR free 0-3 business days or instant None EEA PayPal 1 EUR free* Near-instant 7 days Worldwide** SWIFT (Bank Frick) 4 EUR 3 EUR 1-5 business days None Worldwide** SWIFT (Etana Custody) 150 EUR free 2-5 business days or instant None *PayPal fees will vary dependant on your region and are displayed on the final confirmation page. **Availability for this funding provider may be limited to specific regions, please select the purple text under the ‘Deposit Method’ column to view the support article for the provider and find out more details. You can also review our geographic restrictions to determine if you are able to use a Kraken account. CAD (Canadian Dollar) Availability Deposit method Deposit minimum Deposit fee Processing time Withdrawal hold Canada only Domestic wire transfer (Credit Union Atlantic) 100 CAD free** 1-5 business days None Canada only In-person cash or debit (Canada Post) 20 CAD 1.25 CAD + 0.25% 30-60 min None Canada only Interac e-Transfer 5 CAD 0.5% 0-1 business days or instant None Worldwide* Business Pro Wire transfer (InterFIN) 1,000 CAD free 0-10 min None Worldwide* SWIFT (Bank Frick) 4 CAD 3 CAD 1-5 business days None Worldwide* SWIFT (Etana Custody) 150 CAD free 2-5 business days or instant None *Availability for this funding provider may be limited to specific regions, please select the purple text under the ‘Deposit Method’ column to view the support article for the provider and find out more details. You can also review our geographic restrictions to determine if you are able to use a Kraken account. **$13.74  fee charged by the intermediary bank. AUD (Australian Dollar) Availability Deposit method Deposit minimum Deposit fee Processing time Withdrawal hold Australia only Bank Transfer / Osko 5 AUD free 0-2 business days. Near instant for Osko transactions. None Australia only Real Time Gross Settlement (RTGS) 100 AUD 33 AUD 0-1 business days None Worldwide* SWIFT (Etana Custody) 150 AUD free 2-5 business days or instant None *Availability for this funding provider may be limited to specific regions, please select the purple text under the ‘Deposit Method’ column to view the support article for the provider and find out more details. You can also review our geographic restrictions to determine if you are able to use a Kraken account. GBP (Pound Sterling) Availability Deposit method Deposit minimum Deposit fee Processing time Withdrawal hold UK and Gibraltar FPS/BACS (ClearJunction) 1 GBP free 0-3 business days or instant None UK and Gibraltar CHAPS (ClearJunction) 22 GBP 21 GBP Same day None UK and Gibraltar FPS/BACS (Plaid) 1 GBP free 0-3 business days or instant None UK only FPS (Banking Circle) 2 GBP free 0-1 business days None UK only PayPal 1 GBP free* Near-instant 7 days Worldwide** SWIFT (Bank Frick) 4 GBP 3 GBP 1-5 business days None Worldwide** SWIFT (Etana Custody) 150 GBP free 2-5 business days or instant None *PayPal fees will vary dependant on your region and are displayed on the final confirmation page. **Availability for this funding provider may be limited to specific regions, please select the purple text under the ‘Deposit Method’ column to view the support article for the provider and find out more details. You can also review our geographic restrictions to determine if you are able to use a Kraken account. CHF (Swiss Franc) Availability Deposit method Deposit minimum Deposit fee Processing time Withdrawal hold Liechtenstein & Switzerland only SIC (Bank Frick) 1 CHF free Same day None Worldwide* SWIFT (Bank Frick) 1 CHF 0.75 CHF 1-5 business days None Worldwide* SWIFT (Etana Custody) 150 CHF free 2-5 business days or instant None *Availability for this funding provider may be limited to specific regions, please select the purple text under the ‘Deposit Method’ column to view the support article for the provider and find out more details. You can also review our geographic restrictions to determine if you are able to use a Kraken account. JPY (Japanese Yen) Availability Deposit method Deposit minimum Deposit fee Processing time Withdrawal hold Worldwide* SWIFT (Etana Custody) 15,000 JPY free 2-5 business days or instant None *Availability for this funding provider may be limited to specific regions, please select the purple text under the ‘Deposit Method’ column to view the support article for the provider and find out more details. You can also review our geographic restrictions to determine if you are able to use a Kraken account. Create a Kraken account Important deposit information Deposits must match the same currency specified in the deposit option. For example, CAD funds should only be sent to CAD deposit options. Funds sent to deposit options that they do not belong to, may be returned and could result in charges. Deposit fees are what it costs Kraken to accept your deposit and do not include your bank's charges (if any) for sending a transfer. We cannot accept deposits from certain third-party payment processors. Verified residents in Canada can deposit with cash and debit cards using our In-Person provider. Please be mindful of banking holidays.  This information can change without notice and is not always current. Please sign in to your Kraken account and navigate to the relevant funding page to see the most current information. Kraken does not currently support US domestic deposits via checks. Do not mail checks or deposit physical cash directly to any of our bank accounts or addresses. Any checks we receive will be destroyed. Frequently asked questions Why hasn't my deposit arrived yet? Processing times are estimates only and are outside of Kraken's control. Delays are possible. If your deposit does not arrive within the estimated time frame above, please follow these steps. Are there any other fees? Your bank may charge you fees for sending the deposit to our payments processors. Intermediary or correspondent banks (banks between your bank and our bank that processes the transaction in transit) may also charge fees or convert the transaction to a different currency en route (if sending euros from outside of Europe, for example). These fees are on the account of the sender and the responsibility of the sending bank. What are the deposit limits? Deposit limits will depend on your verification level. Why is my deposit being held? A deposit might be held for various reasons. When a deposit is held our support team will reach out promptly with more information. Alternatively, you can contact support if you haven't heard from us yet. Contact Support The decimal and thousands separators shown in this article may differ from the formats displayed on our trading platforms. Review our article on how we use points and commas for more information. Related articles Bank deposit requirements and checklist Cash withdrawal options (fees, minimums and processing times) How to buy and sell cryptocurrencies on Kraken
8 min read

NFTマーケットプレイス

Kraken で取引可能な NFT
以下は、現在 Kraken NFTで取り扱っているNFT です。 名前 ネットワーク トークン標準 0N1 Force(ゼロ・アンド・ワン・フォース) Ethereum ERC-721 Apes In Space NFT(エイプ・イン・スペースNFT) Ethereum ERC-721 Bored Ape Kennel Club(ボアード・エイプ・ケネル・クラブ) Ethereum ERC-721 Bored Ape Yacht Club(ボード・エイプ・ヨット・クラブ) Ethereum ERC-721 Boss Beauties(ボス・ビューティーズ) Ethereum ERC-721 Castle Kid By Colin Tilley(キャッスル・キッズ・バイ・コリン・ティリー) Ethereum ERC-721 CLONE X - X TAKASHI MURAKAMI(クローン・エックス - エックス・タカシ ムラカミ) Ethereum ERC-721 Cool Cats NFT(クール・キャッツNFT) Ethereum ERC-721 Creature World NFT(クリーチャー・ワールドNFT) Ethereum ERC-721 CryptoBatz(クリプトバッツ) Ethereum ERC-721 Crypto Coven(クリプト・コーベン) Ethereum ERC-721 CrypToadz by GREMPLIN(クリプトーズ・バイ・グレンプリン) Ethereum ERC-721 CryptoKitties(クリプトキティズ) Ethereum ERC-721 CryptoPunks(クリプトパンクス) Ethereum CryptoPunks(クリプトパンクス) CyberKongz(サイバーコングズ) Ethereum ERC-721 Deadfellaz(デッドフェローズ) Ethereum ERC-721 Decentraland(ディセントラランド) Ethereum ERC-721 Decentraland Wearables(ディセントラランド・ウエアブルズ) Ethereum ERC-721 Doodles(ドゥードゥルズ) Ethereum ERC-721 ENS: Ethereum Name Service(イーサリアム・ネーム・サービス) Ethereum ERC-721 GalacticApes(ギャラクティックエイプス) Ethereum ERC-721 Hashmasks(ハッシュマスク) Ethereum ERC-721 Kaiju Kingz(カイジュウ・キングズ) Ethereum ERC-721 Lazy Lions(レイジー・ライオンズ) Ethereum ERC-721 Letters by Vinnie Hager(レターズ・バイ・ビニー・ヘイガー) Ethereum ERC-721 Little Lemon Friends(リトル・レモン・フレンズ) Ethereum ERC-721 Loot (for Adventurers)(ルート・フォー・アドベンチャーズ) Ethereum ERC-721 LOSTPOETS(ロストポエッツ) Ethereum ERC-721 Meebits(ミービッツ) Ethereum ERC-721 MekaVerse(メカバース) Ethereum ERC-721 Meta Legends(メタ・レジェンズ) Ethereum ERC-721 MoodRollers by Lucas Zanotto(ムーズローラー・バイ・ルーカス・ザノトー) Ethereum ERC-721 Mutant Ape Yacht Club(ミュータント・エイプ・ヨット・クラブ) Ethereum ERC-721 NFT Worlds(NFTワールズ) Ethereum ERC-721 Nuclear Nerds of the Accidental Apocalypse(ニュークリア・ナーズ・オブ・ザ・アパカラプス) Ethereum ERC-721 Peaceful Groupies(ピースフル・グルーピーズ) Ethereum ERC-721 Pudgy Penguins(パジー・ペンギンズ) Ethereum ERC-721 Pulsquares by Arihz(ポルスクエアーズ・バイ・アリズ) Ethereum ERC-721 SlimHoods Ethereum ERC-721 The Doge Pound(ザ・ドージ・パウンド) Ethereum ERC-721 The Humanoids(ザ・ヒューマノイド) Ethereum ERC-721 the pixels inc(ザ・ピクセル・インク) Ethereum ERC-721 The Sandbox(ザ・サンドボックス) Ethereum ERC-721 TIME Pieces Build a Better Future(タイムピーシーズ): Genesis Drop(ジェネシス・ドロップ) Ethereum ERC-721 Vee Friends(ビー・フレンズ) Ethereum ERC-721 Wavelength by Kaleb Johnston(ウエイブレングス) Ethereum ERC-721 Women and Weapons(ワールド・アンド・ウエポンズ) Ethereum ERC-721 World of Women(ワールド・オブ・ウーマン) Ethereum ERC-721 Wassies by Wassies(ワッシーズ・バイ・ワッシーズ) Ethereum ERC-721 Capsule House(カプセル・ハウス) Ethereum ERC-721 Mfers(エム・エフ・エ・アール・エス) Ethereum ERC-721 Cool Pets NFT(クール・ペッツNFT) Ethereum ERC-721 Creeps Genesis(クリープ・ジェネシス) Ethereum ERC-721 CryptoSkulls(クリプトスカルズ) Ethereum ERC-721 AURORY(オーロリー) Solana SPL Babolex(バボレックス) Solana SPL BOLD BADGERS SQUAD(ボールド・バッジャーズ・スクワッド) Solana SPL DEGENERATE APE ACADEMY(ディジェネレイト・エイプ・アカデミー) Solana SPL Fancy Frenchies NFT(ファンシー・フレンチーズNFT) Solana SPL Frakt(フラクト) Solana SPL GGSG: GALACTIC GECKO(ギャラクティック・ゲッコー) Solana SPL Infinity Drakes(インフィニティ・ドレイクス) Solana SPL Rogue Sharks NFT(ローグ・シャークスNFT) Solana SPL Rude Golems(ルード・ゴラムス) Solana SPL Solana Monkey Business(ソラナ・モンキー・ビジネス) Solana SPL Sollamas(ソラマス) Solana SPL Solsteads(ソルステッズ) Solana SPL The Sneks(ザ・スネックス) Solana SPL Thug Birdz(ザッグ・バーズ) Solana SPL  
1 min read

入出金

暗号資産の出金方法
暗号資産を出金する際は常に注意を払ってください。出金が送信され、Krakenアカウント内で "完了" と表示されると、トランザクションをキャンセルしたり、取り消すことはできません Krakenアカウントから直接ICOまたはトークンセールに参加しないでください。 — 受け取ったトークンは回復できません。 当社のアカウントから暗号資産を出金するには、まず出金アドレスを追加し承認するする必要があります。その後、以下の手順にそって出金して下さい。 Krakenアカウントにログイン し、入出金のページに移動してください。 出金をクリックしてください。 検索バーに出金希望通貨を入力してクリックして下さい。  以前に登録したアドレスを使用するか、 アドレスを追加 ボタンをクリックして、新しいアドレスを追加および承認してください。 出金額 の欄に出金希望額を入力するか、または特定の通貨の口座残高比率をクリックしてください。出金額が当欄のすぐ下に表示されている最小出金可能額よりも大きいことをご確認の上、 出金をクリックしてください。 出金情報がすべて正しいことを確認し、 続行をクリックして下さい。 認証アプリのコードを要求された場合、入出金時の2要素認証が有効となっている為、設定した2要素認証を使用する必要があります (ログイン時の2要素認証とは異なります) 。 右側の最近の取引欄にて、出金の詳細とステータスをご確認いただけます。 以下の理由により、エラーメッセージが表示されたり、出金できない場合があります。 出金額が口座残高を超えている場合 パスワードが無効/パーミッションエラー
Less than a min read

入出金

法定通貨出金のオプション(手数料、最小金額および所要時間)について(日本非居住者向け)
出金オプション一覧と、それぞれの最小出金可能金額、手数料、処理時間については以下をご覧ください。 Krakenでは以下の通貨をご利用いただけます:USD、  EUR、  CAD、  AUD、 GBP、  CHF and JPY。 出金についての重要事項 この情報は予告無しに変更することがあります。また、常に最新のものであるとは限りません。お客様のKrakenアカウントにログインをして該当する出金のページへ進み、最新の情報をご確認ください。 全ての初回の法定通貨入金の後はアカウントからの出金が1時的に(72時間)保留となります 。 現金, クレジット / デビットカード、また 第三者送金会社による出金はできません。 出金の処理時間は推定であり、Krakenの管理外となります。遅延が発生することもあります。 銀行の休業日にご注意ください。  お客様の出金が下記の推定時間内に到着しない場合、ここをクリックして対策方法をご覧ください。  USD(米ドル)出金オプション 対象 出金方法 / パートナー金融機関 出金最小可能金額 出金手数料 処理時間 アメリカ合衆国のみ FedWire(MVB Bank) 20 USD 4 USD 0-1営業日 アメリカ合衆国のみ FedWire(Signature Bank) 20 USD 4 USD 0-1営業日(アメリカ東海岸時間で午後3時が締切)  アメリカ合衆国のみ FedWire(Synapse) 20 USD 5 USD 1-3 営業日 アメリカ合衆国のみ FedWire(Silvergate Bank) 100 USD 40 USD 0-1営業日 アメリカ合衆国のみ FedWire(Etana Custody) 150 USD 35 USD 1-5 営業日もしくは即時  世界各国* SWIFT(Etana Custody) 150 USD 35 USD 3-5 営業日もしくは即時  世界各国* SWIFT(Signature Bank) 20 USD 4 USD 0-5 営業日 世界各国* SWIFT (Silvergate Bank) 100 USD 40 USD 0-5営業日 世界各国*; ビジネスアカウント SWIFT(Bank Frick)   14 USD 13 USD 1-5営業日 世界各国*; ビジネスアカウント Silvergate ExchangeNetwork (SEN) 最小金額無し 無料 ほぼ即時   EUR (ユーロ) 出金オプション 対象 出金 方法 / パートナー金融機関 出金 最小可能金額 出金 手数料 処理 時間 SEPAのみ SEPA(Fidor) 5 EUR 0.09 EUR 0-5 営業日もしくは即時 SEPAのみ SEPA(Bank Frick) 2 EUR 1 EUR 0-5 営業日  SEPAのみ SEPA(Etana Custody) 150 EUR 35 EUR 0-5 営業日もしくは即時 SEPAのみ* SEPA(InCore Bank)  2 EUR 1 EUR 0-5 営業日  世界各国* SWIFT(Bank Frick) 6 EUR 5 EUR 1-5 営業日 世界各国* SWIFT(Etana Custody) 150 EUR 35 EUR 3-5 営業日もしくは即時   CAD(カナダドル)出金オプション 対象 出金方法 / パートナー金融機関 出金 最小可能金額 出金手数料 処理時間 カナダのみ EFT(Credit Union) 50 CAD 0.25% 2-5 営業日 世界各国*; ビジネスアカウント Wire transfer (InterFIN) 1,000 CAD 無料 0-10 分 世界各国* SWIFT(Bank Frick) 14 CAD 13 CAD 1-5 営業日 世界各国* SWIFT(Etana Custody) 150 CAD 35 CAD 3-5 営業日もしくは即時   AUD(オーストラリアドル)出金オプション 対象 出金方法 / パートナー金融機関 出金 最小可能金額 出金手数料 処理時間 オーストラリアのみ 銀行送金 5 AUD 無料 0-2 営業日   GBP(イギリスポンド)出金オプション 対象 出金 方法 / パートナー金融機関 出金 最小可能金額 出金手数料 処理時間 イギリスとジブラルタル* FPS (Clear Junction) 100 GBP 1.95 GBP ほぼ即時* イギリスとジブラルタル* CHAPS(Clear Junction) 10,000 GBP 21 GBP 同日 世界各国* SWIFT(Bank Frick) 14 GBP 13 GBP 1-5 営業日 世界各国* SWIFT(Etana Custody) 150 GBP 35 GBP  3-5 営業日もしくは即時   CHF(スイスフラン)出金オプション 対象 出金 方法 / パートナー金融機関 出金 最小可能金額 出金手数料 処理時間 リヒテンシュタイン &スイスのみ SIC(Bank Frick) 2 CHF 1 CHF 同日 世界各国* SWIFT(Bank Frick) 2 CHF  1 CHF 1-5 営業日   JPY(日本円)出金オプション 対象 出金 方法/ パートナー金融機関 出金 最小可能金額 出金手数料 処理時間 世界各国* SWIFT(Etana Custody) 15,000 JPY 35 USDequivalent in JPY 3-5 営業日もしくは即時     *パートナー金融機関は地域によってサービスを提供できない場合があります。「出金方法 /パートナー金融機関の欄にある項目をクリックし、該当金融機関についての詳しい情報についての記事をお読みください。お客様がKrakenアカウントご使用できるかどうかについては地域による規制の記事もご覧ください。 よくある質問 Krakenはどうして出金手数料をチャージするのですか?  当社が法定通貨の出金をするために、当社のパートナー金融機関が手数料をチャージするからです。 その他に手数料はありますか? 中継銀行(お客様の銀行と当社の銀行の間で送金を処理する銀行) が手数料をチャージしたり、送金途中において通貨を他の通貨に両替してしまうことがあります。 出金限度額とはなんですか? 出金限度額はお客様の認証レベルと、時には出金方法(Synapse)によって定められています。   関連記事 法定通貨 入金オプション(手数料、最小可能金額、処理時間)
1 min read

よくあるご質問

Debit or credit card purchases with Visa and Mastercard
You can instantly purchase a range of cryptocurrencies using your Visa and Mastercard. Withdrawal hold As a security precaution, withdrawals in any currency of up to 100% of your first debit or credit card purchase will be locked for 72 hours. This means that if your first debit or credit card purchase was $1,000, you will not be able to withdraw the equivalent of $1,000 in either cash or crypto for the following 72 hours. Additional debit or credit card purchases made during this 72 hours will also be locked for the remainder of the 72 hours. For enhanced security, debit and credit card purchases using USD may experience the 72 hour lock discussed above on all purchases, not just your first purchase. Requirements Your Kraken account must be verified to the Intermediate or Pro level, with residence in a supported region. You must hold a valid Visa or Mastercard in the same legal name as your Kraken account. For our non-US clients, debit and credit cards that are enabled with 3D Secure are accepted. For US clients only debit cards are supported at this time. Fees and limits Kraken fees for buying, selling, or converting assets using your card consist of a displayed fee and, where applicable, a spread which is included in the price. Any spread is calculated before orders are executed and may differ for similar transactions. This is because the spread is determined based on a combination of factors, including but not limited to transaction size, asset, payment method and market conditions. Card purchase fees: The final transaction fee is provided on the final confirmation page and is visible before you complete the purchase. There are no hidden or additional fees and the total value shown on the confirmation page is what Kraken will charge to your card. Card and transaction limits: Each transaction has a minimum purchase amount. There is a maximum spending amount within a time-based seven day rolling period. This limit is combined with Apple Pay or Google Pay purchases. Purchase amounts count towards your daily and monthly funding limits. A maximum of three attempts to save your payment card is allowed within a 30 day rolling period. Deleting saved cards will not reset this limit so be mindful of this before removing any of your saved card details. Card information is securely stored and displayed according to PCI compliance regulations. For clients in the USA, a maximum of one card can be added within a 30-day rolling period and a maximum of two attempts to add a new card is allowed. Currency Minimum purchase amount Seven day purchase limit AUD A$14.00 A$7,000 CAD C$12.50 C$6,500 CHF CHF 10.00 CHF 5,000 EUR €10.00 €5,000 GBP £8.00 £4,000 USD $10.00 $5,000 Important information The default payment currency is pre-determined by your verified country of residence. Depending on your card issuers policy, they may charge additional fees for cash advance or online card purchases. Bank charges for credit card payments or international transaction fees are independent from Kraken’s fee and are outside of our control. The Buy Crypto widget and our Kraken app are specifically designed for easy buying and selling. Withdrawals to cards are not supported. As a security precaution we may limit the number of transactions allowed per day. Instructions If you are using the Buy Crypto widget on our website, you can view step-by-step instructions on how to add your payment card. For guidance on adding your card while using the Kraken App, please see the instructions provided here. Failed or declined transactions There are a number of reasons why a transaction could fail: Website or API connectivity issues. Adverse market volatility, meaning we're unable to lock down a price. Transactions can also be declined by your card issuer at their discretion. If your card was charged but you did not immediately receive your crypto assets, the transaction will automatically be voided within two hours.  These lists are not exhaustive, so if your purchases continue to fail please contact our Support team, or chat directly with one of our Support specialists by clicking the Help button in the right corner of your screen. Explanation of 3D Secure (3DS) 3DS, typically referred to as "Verified by Visa" or “Mastercard SecureCode", is an additional security layer used to authorize online purchases. Depending on your card issuer, they may require a password; one-time-PIN; or authorization within a banking app If you are unsure if your card is 3DS, please contact your card issuer to enquire if they support this security feature.  Supported regions Kraken offers Visa and Mastercard in many countries. Please see this list to view the payment methods available in your region. The decimal and thousands separators shown in this article may differ from the formats displayed on our trading platforms. Review our article on how we use points and commas for more information.
4 min read

よくあるご質問

Buying Crypto on Kraken
Withdrawal hold Certain instant purchases, such as first time ACH Online Banking, debit or credit card or digital wallet purchases, will trigger a withdrawal hold for up to 72 hours. Withdrawal holds may also be triggered by deposits from certain banks as well as security reasons.  For enhanced security, debit and credit card purchases using USD will experience the 72 hour lock discussed above on all purchases, not just your first purchase. You can buy, sell and convert any combination of cryptocurrencies and cash instantly using the Buy Crypto widget or by using the dedicated Buy, Sell and Convert buttons on the home page. Instructions on how to use the Buy, Sell and Convert options are shown below. This article is for clients using the Kraken interface (kraken.com). Which Kraken interface am I on? How to Buy Click on Buy Crypto at the top of the page and select the Buy option. You can also access the Buy option by clicking the Buy button on the home page. On the Buy screen, a default asset is selected. If you would like to buy a different asset click on the asset name. In the search field, type in the name of the asset you wish to buy. In this example, we'll buy BTC. Enter the cash amount you would like to buy, or select the cash options available to input the volume of crypto you want to buy. Before you click the Review button, ensure that you have selected the correct Pay With method. You can pay with your cash balance, your debit or credit card, Apple Pay or Google Pay, or with ACH online banking. If everything looks right, click Confirm to complete the order. A confirmation screen will pop up to show the asset volume being purchased, the quoted asset price, fees and cash amount for the purchase. When paying with your debit/credit card, additional confirmation with 3D Secure will need to be completed. That's it! You've successfully bought crypto. How to Sell Click on Buy crypto at the top of the page and select the Sell option. You can also access the Sell option by clicking the Sell button on the home page. On the Sell screen, a default asset is selected. If you would like to sell a different asset click on the asset name. In the search field, type in the name of the asset you wish to sell. Select the asset you wish to sell. In this example, we will sell BTC.  Enter the amount you want to sell and click the Review button. A confirmation screen will pop up so you can double check your order. If everything looks right, click Confirm to complete the order. How to Convert The Convert tab allows you to convert between any crypto and cash assets. While there are still some geographic restrictions on certain assets, there is no limitation on supported currency pairs! Click on Buy crypto at the top of the page and select the Convert option. You can also access the Convert option by clicking the Convert button on the home page. On the Convert screen, default To and From assets are selected. In the From drop-down menu, select one of your available assets. Select any of the available currencies from the To drop-down menu. A confirmation screen will pop up so you can double check your order. If everything looks right, click Confirm to complete the order. How to add your debit or credit card Click on Buy Crypto at the top of the page. If you have not yet added a payment method: Under the Pay with dropdown, click on Add a payment method. If you have previously added a payment method, or if you have a cash balance, you will see an existing payment method instead of the Add payment method option. If you wish to add a different payment method, click on your existing balance under Pay with and select Add payment method. To add your card, click on the Add a payment card option. Your first and last name are pre-filled with your legal name as verified on your Kraken account. If your card only has your initials and surname, or has an additional middle name, your bank should still validate your card. We do not accept payment cards issued in someone else's name. Input the 16 digits found on your Visa or Mastercard card, add the expiry date and 3 digit security code found on the back of your card.  Your address is pre-filled with the verified address on your Kraken account, however this can be edited if your card billing address differs. Click continue once you have inputed the required information. Once your card has been validated, you will be able to select it from the Pay with options. The default payment currency is pre-determined by your verified country of residence. How to connect to ACH online banking Click on Buy Crypto at the top of the page. Select Add payment method and then select Connect a bank. Select the Pay with drop down and click the Add a payment method button. If you have previously added a payment method or if you have a cash balance, you will see an existing payment method instead of the Add payment method option. Locate your bank by entering the name in the search field. Input your online banking sign-in credentials. Depending on your bank, you may need to provide additional verification via text message, email or phone call. Once confirmed, your online banking will be listed in the Pay with option. How to edit or delete your saved payment card or online bank account Once your card or banking information is stored, it's not possible to access and edit. You will need to delete the stored information and then add it again with the updated information if needed. To delete card or banking information, click on the profile icon in the top right corner of your screen and click on Payment methods. Next to the card or bank account you want to remove, select the bin icon and click Remove. You can also add a new payment method by clicking on the Add payment method button on this screen: If you do not see this option, then you will need to disable your Global Settings Lock. A maximum of three attempts to save your payment card is allowed within a 30 day rolling period. Deleting saved cards will not reset this limit so be mindful of this before removing any of your saved card details. Deleting saved cards will not reset this limit so be mindful of this before removing any of your saved card details. Locating your transaction The asset that you have purchased will be credited to your Kraken account balance. To view the transaction, navigate to the Transactions tab on your account. The purchase will be visible in the format of: Bought = The amount debited from your account balance Deposited = The amount credited to your Kraken balance If you purchased with your card or online banking, you will see HOLD beside the deposit entry. This is just a term to differentiate between an instant purchase and a cash bank wire deposit. The deposited funds are held for a specific crypto purchase, and should not be confused with a deposit that has been placed on hold. Funding options Cash and bank wire deposits Kraken supports a wide range of cash and bank wire deposits in the following currencies: USD, EUR, CAD, AUD, GBP, CHF and JPY. To be eligible for these deposit options, your Kraken account must be verified to Intermediate or Pro level. US residents (excluding NY, TX, WA and overseas US Territories) are also eligible for Express verification. For step by step instructions, please see our support article on how to deposit funds to your Kraken account. Bank wire withdrawals Withdrawals via bank wire are available in USD, EUR, CAD, AUD, GBP, CHF and JPY. To be eligible for these withdrawal options, your Kraken account must be verified to Intermediate or Pro level. US residents (excluding NY, TX, WA and overseas US Territories) are also eligible for Express verification. Our guide on how to withdraw funds from your Kraken account will show you how to do this. Crypto deposits With many different cryptocurrencies available on Kraken, deposit options are endless! Have a look at our guide on how to deposit cryptocurrencies to your Kraken account for detailed instructions. Remember to check the minimum deposit amount before you send any funds. Crypto withdrawals Withdrawing your crypto funds is quick and easy. Our guide on how to withdraw cryptocurrencies from your Kraken account provides detailed instructions. Debit & credit card purchases Debit & credit card purchases are available to Kraken users with Intermediate or Pro level verified accounts and residence in one of these supported countries.  Kraken accepts Visa or Mastercard that support 3D Secure (3DS) which is in the same legal name as your Kraken account. If your debit or credit card purchase has failed or continues to be declined, it could be for a number of reasons. Please contact our support team if your purchases continue to fail.  ACH online banking purchases To be eligible for ACH online banking purchases, your Kraken account must be verified to the Express, Intermediate or Pro level with residence in the USA. If you are having trouble making a purchase through ACH online banking follow our troubleshooting tips. If the issue persists please contact our support team.  This service is not available to residents in New York or Washington. Supported currency pairs You can buy, sell and convert any asset to any other asset. Please note the following exceptions: There are some geographic restrictions which may affect the assets that are available in your verified country of residence. Cash-to-Cash pairs are not available in the USA. ETH2.S-ETH is not available. Newly listed coins may have a delay of a few days before becoming available. Related articles: The Buy Crypto Widget on Kraken Classic
8 min read

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