Ukraine Aid: Frequently asked questions

The below are answers to questions that have been asked by clients in response to our March 9th blog post announcing an aid package for our Ukrainian clients. If you have any additional questions please contact us.

Do Ukrainian businesses qualify as well?

Has the first drop for tranche 1 been processed?

Will clients from the sanctioned regions of Ukraine be eligible for this?

I am currently in Ukraine, but was not previously when I created my Kraken account. If I update my address to the Ukraine (where I am now) will I be eligible for the funds in tranche 2?

How will the distribution be handled for clients with multiple accounts?

How do I claim the drop by the May 1st deadline? Do I need to make a trade or click on anything within my account?

What criteria is used to determine if an account is from Ukraine?

If I funded my account with USDT after March 9th, 2022 but had KFEE on my account before March 9th, 2022, would I qualify for the Aid?

I created my account prior to March 9th, 2022 and had a positive crypto balance but my account was not verified. I submitted my documents on March 9th to get verified. However the verification was only processed at 1 AM on March 10th, 2022. Will I be eligible for the aid?

What time zone is being used for the March 9th cutoff date?

If I registered a year ago but was only verified on March 9th would I be eligible?

Is the blog post available to read in Ukrainian/Russian languages?