High support request volumes may delay response times. For faster help, check out our resources on

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Download or request documents

Balance Export

Learn how to access and analyze your ledger and trade history.

Account History

How to export your account history on Kraken Pro

Differences between ledger and trades history

CSV Export Files

How to view your older account history

How to interpret asset codes

Stellar Lumens' star/asterisk symbol

Account History Basics

How to export your account history on Kraken

Kraken Support cannot export your account history

History export request processing time (request "stuck" at in progress status)

How to export your account history via API

History Export Requests

How to interpret Ledger history fields

Inaccurate Canadian Dollar (CAD) balances due to CAD withdrawals

Ledger history does not include addresses or hashes for cryptocurrency deposits/withdrawals

"Transfer" ledger entries vs Kraken Futures transfers

What is Asset.S and Asset.M?

Ledger History

Trades History FAQ

Trades History

How to use our API for taxes

How to connect your account to Koinly on Kraken Pro

Kraken x Koinly FAQ

How to connect your account to Koinly on Kraken

Tax forms: Frequently asked questions

How to find the cost basis of your cryptocurrency balances and trades

How to calculate profits/losses from trading on margin

How to calculate profits/losses from trading (without using margin)

How to calculate profits/losses from holding cryptocurrencies

How to find your account number (Public Account ID)

Auditor cooperation

Connecting to Crypto Tax Calculator

Taxes

Learn about our services and how to create an account.

Getting Started

Learn how to transfer funds to and from your account.

Funding

Help with signing into, securing and verifying your account.

Account Security & Verification

Learn about the different ways to trade and access your account history.

Trading

Learn everything you need to know about the new Kraken Pro platform.

Kraken Pro

Kraken's original platform to easily buy, sell and trade crypto. 

Kraken Classic

NFT Marketplace

Learn how to access your account on the go.

Mobile Apps

Staking and parachain auction information to help put your idle balances to work.

Earn

Kraken Desktop

Learn about derivatives and why you should trade them.

Derivatives

Kraken Wallet

Help for clients in Germany

Check out our video guides to quickly and easily find a solution

Video Guides

Télécharger ou demander des documents

Comment exporter l’historique de votre compte sur Kraken Pro

Exportation de l'historique de compte

Comment interpréter les champs de l'historique des transactions

Formulaires fiscaux: Foire aux questions:

Comment interpréter les codes d’actifs

Calcul de la base de coût des soldes et transactions de crypto-monnaie

Comment calculer les profits/pertes issus du trading (trading sans marge)

Comment trouver votre numéro de compte (Identifiant public de compte)

Des volumes élevés de demandes de support peuvent allonger les temps de réponse. Pour bénéficier d’une aide plus rapide, consultez nos ressources sur les <Custom.ExternalLink key="d1d55cca9810">problèmes de connexion</Custom.ExternalLink> et les <Custom.ExternalLink key="c8a2edba44ae">délais de vérification de compte</Custom.ExternalLink><Custom.ExternalLink key="c8a2edba44ae">.</Custom.ExternalLink>

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Gérez et stockez vos crypto-monnaies et vos NFT en toute sécurité

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Centre de support

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Historique de compte