To ensure your safety & security on social media
Kraken Support and employees will never initiate direct messages or contact you privately to request funds, credentials, or sensitive information.
Please note
When assisting with support requests, we may ask for your ticket number or Public Account ID to verify your identity and provide assistance, unless your question is general. We are available to answer general questions and escalate tickets. When using social media, please beware of phishing scams.
