For information on changes for our US clients, please visit our Support Center article.

En raison d'une augmentation de la demande, vous pourriez rencontrer des retards avec Live Support. Si vous avez des difficultés pour vous connecter à votre compte, veuillez consulter ce guide.
How to prevent unwanted withdrawals
Kraken provides a security feature called the Global Settings Lock (GSL). It is a security feature that:
  1. 1
    Prevents changes from being made to your Kraken account.
  2. 2
    Hides sensitive account information.
Note: While the Master Key override option can be convenient, it comes with an increased security risk if your Master Key is compromised.
How to setup the Global Settings Lock (GSL)
  1. 1
    Sign in to your Kraken account and select your name in the upper-right corner of the page.
  2. 2
    Select Settings and click Security.
  3. 3
    Select Lock in the GSL settings.
  4. 4
    Set the required waiting period to unlock the GSL without a Master Key.
  5. 5
    Select Lock settings which will enable the Global Settings Lock and complete the set up.
  6. 6
    The Settings page of your account will display this banner.
You will be notified via email of any attempted unlock of the GSL on your account. The waiting period is the amount of time you'll have to take action in the event of a compromise. However, it's also the amount of time you'll have to wait yourself if you lose your Master Key (or if you never set one up in the first place).
Warning: The Master Key can only be created before the GSL is turned on. Once GSL is on, you will not be able to create a Master key as that is the entire point of the GSL. Our support team is unable to assist with GSL removal if the unlock process is set between 1-30 days.