For information on changes for our US clients, please visit our Support Center article.

Tenga cuidado con las estafas de phishing (suplantación de identidad)
Remember: cryptocurrency transactions are irreversible. Once a transaction leaves your account, funds cannot be recovered. Kraken is unable to reverse or recover funds for you, so please do not reach out to request this.
As a Kraken client, it's important to be aware of the various scams and phishing attacks that can target your account. We are here to help you protect your account and avoid falling victim to these malicious activities.
Please note:
  • If you receive a Kraken Support email from any other address besides @kraken.com, @futures.kraken.com, or @email2.kraken.com, please do not click on any links that may be provided, as they are not legitimately from Kraken Support and should not be trusted.
    For more information see Is this email from Kraken?
  • Our marketing emails are sent via the domain @marketing.kraken.com,@email.kraken.com, or @rewards-email.kraken.com and can be considered safe if you receive them in your inbox.
    More email addresses can be found here.
  • Kraken's social media team provides general support, but never give them sensitive information.
Phishing scams
Imposter scams
Unregulated broker scams
Phone scams
Investment scams
Romance or impersonation scams
Crypto giveaway scams
Employment scams
Government scams
Situational scams
Large purchase scams