Some of the ways in which we protect your assets may involve holding withdrawals for internal review or temporarily restricting your account to prevent possible financial loss. Crypto transactions are irreversible–this means we can’t retrieve assets once they’ve been withdrawn from our platform, nor can we reimburse you for crypto transfers you’ve authorized. If your account has been temporarily restricted, please see Why is my account restricted.

If your withdrawal is pending review, our team will be in touch within 24 hours, so please check your email inbox and respond promptly to any requests for additional information. Complete any required actions, such as verifying your account, or confirming details about the recipient and purpose of the transaction. Kraken will never call or email you to ask for your login credentials or provide remote access to your devices. You can confirm whether an email was sent by us using this guide. If you’re ever in doubt it is always best to get in touch with our support team.

Scams are common and ever-evolving in crypto, and scammers often pose as investment advisors, customer service specialists, employers, or tax officials. Scammers are sophisticated–they’ll work to earn your trust and create a sense of urgency to try to get you to act quickly. Kraken may hold transactions or place temporary restrictions on your account if we suspect you are at risk of falling victim to a scam, but it’s important for you to stay vigilant and learn to recognize risks and red flags yourself.