For information on changes for our US clients, please visit our Support Center article.

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Kraken
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Due to increased demand, account verification may be delayed. Please avoid submitting multiple requests, and for best results, review our document requirements beforehand.
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How to close your Kraken account for German clients
To close your account, you'll need to create a closure request with our Support team. The following steps will instruct you on how to do so:
  1. 1
    Sign-in to your account through the Support Center.
  2. 2
    Click on Contact Us in the top right corner of your screen. 
  3. 3
    Create a closure request by selecting Other questions (general, feedback, bugs) and then the Close Account category.
We are sad to see you go!
If you require a letter containing specific information regarding your account, please submit a request here. Our specialists will review your request, and assist via email.
Before you go, take a look to see if any of the below topics may help you. If there is anything else we can do to assist you our Support team is available 24/7.
Difficulty getting verified
If you are having difficulty with the verification process review the steps below.
  1. 1
    After creating your Kraken account follow our step-by-step guide to help you verify your account. 
  2. 2
    Ensure you are uploading the correct documentation to help speed up the verification process.
  3. 3
    Verification processing times may vary, double check our estimates here.
Account sign-in issues
If you are having trouble signing into your account it could be because you are entering the wrong password, username or sign-in 2FA.Follow these steps to recover your sign-in credentials:
Recover my username
Reset my password
If the above instructions did not resolve the issue, please submit a Sign-in troubleshooting & Account security request so that our security team can investigate further.
Security concerns
If you are concerned about the security of your Kraken account there are a number of measures you can put in place to ensure account safety.
  1. 1
    Add a sign-in 2FA.
  2. 2
    Add a Master Key.
  3. 3
    Read our password and username recommendations to ensure your sign-in credentials are safe.
To further protect your account follow our recommended guidelines to safeguard your Kraken account and digital life.To find out more about how Kraken implements leading security features visit: Cryptocurrency Security
Missing the cryptocurrency I want
Limited knowledge or experience trading
We have a dedicated Learn center where you can expand your knowledge of cryptocurrencies and trading. Take a look at the links below for useful beginner tools: