For information on changes for our US clients, please visit our Support Center article.

Due to increased demand, account verification may be delayed. Please avoid submitting multiple requests, and for best results, review our document requirements beforehand.
Customers Bank funding provider
Prevent deposit delays
If required and shown in the deposit instructions, make sure your deposit includes a reference to your Kraken Public account ID which starts with AA and is 16 characters long.
Customers Bank provides a quick option to deposit or withdraw USD to and from your Kraken account. This method supports both domestic Fedwire and international SWIFT wire transfers. Fedwire transfers take 0-1 business days to process during US banking hours. SWIFT transfers take 1-3 business days to process during US banking hours. Customers Bank will undergo maintenance every Saturday at 08:00 to 12:00 EST, this may impact processing times.
Please note: this funding method cannot receive or remit ACH transfers
To deposit and withdraw USD using Customers Bank, your Kraken account must meet the following requirements:
  • Your Kraken account must be verified to the Intermediate level or higher, and located in an eligible jurisdiction.
  • Only US based clients with US-based bank accounts will be able to utilize Fedwire (excluding Texas).
  • Your bank or financial institution account name must be under the same legal name as your Kraken account.
Funding options, fees and limits
Wire method
Per deposit transaction minimum/maximum
Per withdrawal transaction minimum/maximum
Deposit fee
Withdrawal fee
Fedwire (Domestic)
100 USD / 10M USD daily
20 USD / 10M USD daily
100 USD/ 10M USD daily
20 USD / 10M USD daily
For additional information on funding providers, fees, minimums and processing times, see our deposit options and withdrawal options articles.
Deposit and withdrawal instructions
Deposit instructions and resources:
Withdrawal instructions: