If your cryptocurrency deposit is missing or you cannot find it in your Kraken account, it may be for a number of reasons. Visit our support article to find common reasons for a missing deposit that you can check.
Please check that the funds were sent to the correct withdrawal address. If the funds were sent to a wallet, make sure the wallet is synced and up to date. If the funds were sent to another exchange, please contact the Exchange support for help locating the funds.
Cryptocurrency transactions are not reversible. Once a withdrawal has been sent from Kraken successfully on the blockchain, there isn't anything further we can do.
What cryptocurrencies and deposit networks does Kraken support?
Please check that Kraken supports the network you send a deposit on before sending a deposit. Deposits sent on unsupported networks are likely non-recoverable.
Have a question about a deposit? Contact Support for assistance.
Why can’t I withdraw my cryptocurrency?
There may be several reasons why you are unable to withdraw cryptocurrencies from your account. If you receive a "Balance is insufficient for a withdrawal" error, or your funds are withheld or blocked.
Can I cancel my withdrawal?
You can only cancel a withdrawal via the Kraken Classic interface. However, if the transaction has already been broadcast to the blockchain, you will not be able to cancel the withdrawal. To find out how to cancel a withdrawal via Kraken Classic visit this article.
It says the withdrawal address I’ve added is invalid?
Make sure the withdrawal address conforms to our supported withdrawal address formats. Some cryptocurrencies have several different address formats and we currently do not support all of them. If the withdrawal address you have entered does not conform, you will see "Invalid Address" when trying to make a cryptocurrency withdrawal.
Please ensure that you are using the Funding 2FA code when withdrawing and unstaking.
My withdrawal was returned, why don’t I see it in my account?
This is due to the fact that Kraken sends withdrawals out from a separate set of wallets than it uses for deposits. Returned funds are sent to Kraken’s Withdrawal wallets, and have to be recovered manually.
If you require further help with your withdrawal contact Support for assistance.
Why don’t I see the option to deposit or withdraw cryptocurrency?
Can I get the private keys for my deposit address on Kraken?
Kraken is not a wallet service, and all deposit addresses are custodial addresses through Kraken. You will not have access to the private keys of deposit addresses on your Kraken account.
Where can I find out if Kraken is experiencing cryptocurrency deposit or withdrawal delays?
See our Status page for updates about any Funding delays or technical difficulties.
Why does my Ethereum withdrawal address have capital letters after I’ve saved it in my account?
Capitalization indicates that the address has been checksummed to ensure the address is valid on the Ethereum network. Ethereum addresses are not case-sensitive, both variations of the address are viable, and transactions sent to either variation will arrive at the intended destination. All Ethereum addresses that are added as a withdrawal address to your Kraken account will be displayed in the checksummed format.