If your cryptocurrency deposit is missing or you cannot find it in your Kraken account, it may be for a number of reasons. Visit our support article to find common reasons for a missing deposit that you can check.
Please check that the funds were sent to the correct withdrawal address. If the funds were sent to a wallet, make sure the wallet is synced and up to date. If the funds were sent to another exchange, please contact the Exchange support for help locating the funds.
Cryptocurrency transactions are not reversible. Once a withdrawal has been sent from Kraken successfully on the blockchain, there isn't anything further we can do.
Please check that Kraken supports the network you send a deposit on before sending a deposit. Deposits sent on unsupported networks are likely non-recoverable.
Have a question about a deposit? Contact Support for assistance.
Learn more about cryptocurrency withdrawal statuses here.
There are three Two-factor Authentication (2FA) codes available to you on Kraken:
- Sign-in 2FA
- Funding 2FA (for Deposits/Withdrawals, Parachain Auctions and Staking)
- Trading 2FA
Please ensure that you are using the Funding 2FA code when withdrawing and unstaking.
If you require further help with your withdrawal contact Support for assistance.
Take a look at the links below for useful beginner tools:
- Introduction to cryptocurrency trading
- Find a list of common Kraken words and phrases in our Trading glossary