Missing deposit

If your cryptocurrency deposit is missing or you cannot find it in your Kraken account, it may be for a number of reasons. Visit our support article to find common reasons for a missing deposit that you can check.

Missing withdrawal

Please check that the funds were sent to the correct withdrawal address. If the funds were sent to a wallet, make sure the wallet is synced and up to date. If the funds were sent to another exchange, please contact the Exchange support for help locating the funds.

See the cryptocurrencies and supported networks for each cryptocurrency Kraken offers.

Please check that Kraken supports the network you send a deposit on before sending a deposit. Deposits sent on unsupported networks are likely non-recoverable.
Have a question about a deposit? Contact Support for assistance.

There may be several reasons why you are unable to withdraw cryptocurrencies from your account. If you receive a "Balance is insufficient for a withdrawal" error, or your funds are withheld or blocked, visit our support article for more information. 

If your withdrawal is still in the “Initiated” state you will be able to cancel the withdrawal and prevent it from sending. After it reaches the “Pending” state you may still be able to cancel your withdrawal. However, if the transaction has already been broadcast to the blockchain, you will not be able to cancel the withdrawal.

Learn more about cryptocurrency withdrawal statuses here. 

Unfortunately, there are compliance restrictions that prevent the transfer of funds directly from one Kraken account to another.

If you have not received an email to confirm your withdrawal address, here are some general steps you can try before reaching out to our Support team.

Make sure the withdrawal address conforms to our supported withdrawal address formats. Some cryptocurrencies have several different address formats and we currently do not support all of them. If the withdrawal address you have entered does not conform, you will see "Invalid Address" when trying to make a cryptocurrency withdrawal.

This is usually due to transferring cryptocurrencies between two Kraken accounts.

There are three Two-factor Authentication (2FA) codes available to you on Kraken:

• Sign-in 2FA
• Funding 2FA (for Deposits/Withdrawals, Parachain Auctions and Staking)
• Trading 2FA

Please ensure that you are using the Funding 2FA code when withdrawing and unstaking.

This is due to the fact that Kraken sends withdrawals out from a separate set of wallets than it uses for deposits. Returned funds are sent to Kraken’s Withdrawal wallets, and have to be recovered manually.

If you require further help with your withdrawal contact Support for assistance.

This may be due to certain geographic restrictions on your account.  

Additionally, your verification level determines what you can do with your Kraken account. Ensure your account is verified to allow crypto transactions.

Kraken is not a wallet service, and all deposit addresses are custodial addresses through Kraken. You will not have access to the private keys of deposit addresses on your Kraken account.

See our Status page for updates about any Funding delays or technical difficulties.

Capitalization indicates that the address has been checksummed to ensure the address is valid on the Ethereum network. Ethereum addresses are not case-sensitive, both variations of the address are viable, and transactions sent to either variation will arrive at the intended destination. All Ethereum addresses that are added as a withdrawal address to your Kraken account will be displayed in the checksummed format.

To find a deposit or withdrawal blockchain transaction ID on your Kraken account, visit How to find a deposit or withdrawal blockchain transaction ID.

For more information on forks and airdrops visit our General statement on forks, airdrops and addition of new cryptocurrencies. 

We have a dedicated Learn Center with lots of information about the various cryptocurrencies supported on our exchange.

Take a look at the links below for useful beginner tools:

• Introduction to cryptocurrency trading
• Find a list of common Kraken words and phrases in our Trading glossary