Global Settings Lock
If you are having trouble editing/adding your address or uploading documents to your account please try turning off your GSL (Global Settings Lock) and try again.
In order to get verified to the Intermediate or Pro level or to update account information, we may require the following documents to be uploaded to your account. You may submit either two government issued IDs, OR one government issued ID and one supplementary document listed below. Government IDs must be issued by the government of Japan.
- Residence card/ Permanent residence card(front + back)
**Required for non-Japanese citizens - Japanese driver’s license (front + back)
【parts that should be masked - ①】
If it contains health/medical information, please cover just that part with a sticky note or blurr it on the image.(This excludes corrective lenses restriction.)
【parts that should not be masked - ②】
Address update / name update descriptions
- My number card (front ONLY)
Please note that we are not able to accept the back side of my number card.
Please note that we are not able to accept a notification card. - Japanese passport (Japan citizens only)
Limited to issued date before February 3rd, 2020 - photo page + address page【parts that should be masked - ①】
If you have information other than yourself, such as in the "In case of an accident notify" section, please cover just that part with a sticky note or blurr it on the image.
Supplementary document must contain your name(either in alphabet, katakana or Kanji), full address, the issuer name and the issue date or a receipt date has to be dated less than 3 months ago from the date of submission.
Valid documents include:
- Residence certificate
【parts that should be masked】
if it includes my number(identity number)"個人番号" - ①, your "Honseki"(registered domicile)"本籍" - ②, or Jyuminhyou code(Resident registered code)"住民票コード" - ③ of yourself or family members are displayed, please cover just that part with a sticky note or blurr it on the image.【Other】
If the names of all the family members are listed, please circle your name. - Utility Receipt (*Receipt of water, electricity, gas, fixed line charges etc. )*
*We do NOT accept Invoices nor checks. Many receipts require the presence of a receipt stamp. Also receipts or statements from mobile phone and internet providers are not accepted.If full address is not provided, we cannot accept it (e.g. Only the building name and room number is displayed).
- Receipt of NHK reception fees
- Social insurance receipt
- National tax or local tax receipt* / tax payment certificate*
“Furusato Nouzei” receipts cannot be accepted. Also, withholding slips, income certificates, and tax declaration certificates are not accepted.
Image/file requirements
Make sure that your upload files meet these guidelines:
- Background is visible all around the ID
- If the information on the ID was updated, the official stamp should be visible
- File size: 5 KB 〜 16MB
- File types: .jpeg, .jpg, .png, or .pdf
- Image dimensions: 350 x 350px 〜 6144 x 6144px
Information should be masked
If your document contains any of the following, please mask that part of the document.
- Honseki ("本籍" or "registered domicile")
- Kojinbangou("個人番号" or "social security and tax number")
- Jyuminhyou code("住民票コード" or "Resident register code number")
- Kisonenkinbangou ("基礎年金番号" or "Basic pension number")
- Hokenshabangou ("保険者番号・国保番号" or "Insurance identification number")
- HiHokenshakigoubangou ("被保険者記号番号" or "insured person symbol numbers")