Once you have created an account, it must be verified before you will be able access funding (crypto or cash).

Laws and regulations require that comply with Know Your Customer (KYC) regulations and we must verify your account and identity by asking you a few questions about who you are and about where you live. Kraken takes every measure to prevent fraud and be fully compliant with KYC and Anti-Money Laundering (AML) regulations for trading of digital assets.

For residents of Japan, we offer three types of account: Intermediate, Pro (Individual) and Pro (Business) accounts.

In order to be eligible to register a Kraken account and use our services in Japan, you must be 20 years or older. Opening an account requires similar documentation and procedures as with opening a bank account.

Overview of verification

In order to verify your account you will need to complete the following:

1. Complete and submit KYC information (navigate to the "Get Verified" page)
2. After completing your profile, you will need to provide us with copies of your identity documentation. (Instructions provided after completing KYC questionnaire)
3. Receive an address verification postcard
   *Once you finish submitting your documents, we will mail an address verification postcard to your registered address. This will take up to a few days to arrive. 

Verification level requirements

*ID must always be valid. If your ID is about to expire, please send us the valid one.

Document requirements for verification

(1) Valid Government Issued ID Document

Valid documents include:

• Passport (Identity Information Page and an information of bearer page) or (Identity Information Page and any of the documents listed in (2).
• Drivers license (front and back)
• My number card (front ONLY)
• Residence card or a permanent residence card*

*If you are a foreign resident of Japan, please upload this as a primary ID.Please make sure that your ID photos/scan meet these image requirements.

(2) Supplementary document

Supplementary document must contain your name, address, be dated less than 3 months prior to the date of submission. 

Valid documents include:

• Residence certificate 
• Utility bill issued in Japan (Receipt* of water, electricity, gas, fixed line charges etc. )
• Social Insurance receipt
• National tax or local tax receipt/tax payment certificate
• NHK fee payment receipt

* Your receipt must indicate that it has been paid, with either a payment stamp (such as from a convenience store) or contain some other written indication that payment has been received. Also receipt of mobile phone and internet providers can not not be accepted.

For verification, you can either submit 2 of (1) or (1) and (2).

** There may be situations where we would require you to submit either a Face Photo or an ID Confirmation Photo.**

The Face Photo and ID Confirmation Photo can either be taken using your device’s camera or uploaded from the computer.

Upload instructions

To upload all the required documents to your Kraken account:

• Go to the Get Verified page in your account
• Select the purple "Get Verified" button at the bottom of the Intermediate column
• Follow the instructions on the form

Be sure that all files uploaded meet the necessary technical parameters.