The “Your withdrawals are currently suspended. Please contact support” or “Null” errors will be shown on your account if a withdrawal or trading lock has been applied for security purposes.
To resolve this error, please follow these instructions:
- Add a sign-in 2FA to your account. You can add sign-in 2FA by selecting your name in the upper-right corner and clicking security.
- Contact our support team to let us know this security feature has been added.
In most cases, these errors will be shown if you already have an open ticket with Kraken Support. Please check your email account (including your spam folders) and respond to the latest email from Kraken support with reference to the error and also let us know that you have the added sign-in 2FA. Once you have replied to the email, a Kraken Support specialist will respond to let you know once the lock has been removed.
If you cannot find an email from Kraken Support in your inbox, please submit an Account Access Issues request and let us know that you have a ‘null’ or ‘withdrawal’ error and that you have now added sign-in 2FA.