If you experience technical issues with the Kraken Pro mobile app, please follow these steps:
- Make sure you are signing into the app correctly. Ensure that you are using the correct sign in 2FA.
- Make sure your Kraken Pro app and phone are up-to-date.
- Clear the cache and storage of your Kraken Pro app.
- Some final steps to follow:
- Try force closing and re-opening the app.
- Logging in and out of the app.
- Restarting your device.
If none of these steps solve the issue, please contact Kraken Support and provide the following details:
- Your Kraken app version number.
- Your mobile device information (brand, model and operating system version).
App version number
The app version number will be shown below the Sign out button.