If you experience technical issues with the Kraken Pro mobile app, please follow these steps:

1. 1

   Make sure you are signing into the app correctly. Ensure that you are using the correct sign in 2FA.
2. 2

   Make sure your Kraken Pro app and phone are up-to-date.
3. 3

   Clear the cache and storage of your Kraken Pro app.
4. 4

   Some final steps to follow:

   • Try force closing and re-opening the app.
   • Logging in and out of the app.
   • Restarting your device. 

If none of these steps solve the issue, please contact Kraken Support and provide the following details:

• Your Kraken app version number.
• Your mobile device information (brand, model and operating system version).

App version number

The app version number will be shown below the Sign out button.