The following list answers some of the most frequently asked questions about the Kraken Terminal interface. If your question isn’t addressed or the solutions here don't resolve it, create a support ticket and our team will be happy to help.

Kraken Terminal borrows its interface from our premium trading terminal, Cryptowatch. For Cryptowatch’s complete documentation, check out Cryptowatch Guides.

As general advice, there are two main causes of errors:

1) The first is a syncing error between Kraken Terminal and your main Kraken account. Syncing errors can be resolved by pressing the Sync button in the upper-right corner of the order form. If the Sync button fails, refresh the page. 

2) The second cause of error is a lack of available funds for the trade you want to make. Please review any open orders you have, or recent support tickets.

If you received an error while using Kraken Terminal, check Kraken Terminal trading interface errors for help.

How can I...

Set a price or volume alert?

See Setting price and volume alerts on Cryptowatch Guides.

To set a price alert, click on the y-axis of any price chart. You should see a triangle appear next to the price level. Alert triangles are yellow by default, but can be adjusted in the Theme section of the chart settings.

To set an alert for a volume level, just click on the y-axis of the volume section of the chart. Volume alerts depend on your timeframe, so make sure your desired time frame is set before you click to set the volume alert. For example, if you want to know when BTC/USD trades over 10K in a day on Kraken, make sure your timeframe is set to 1 day on the chart. 

Clicking the bell icon in the right-most panel of your Kraken Terminal interface reveals the alerts menu. Here you can add, edit, delete, and silence active alerts. For more information, see this support article.

Receive a price/volume/order fill alert sent to my phone?

This is a feature that is only available with a Cryptowatch subscription. 

To use features like SMS alerts, trading across multiple exchanges, and Portfolio tracking, consider creating a Cryptowatch account.

Make my chart less sensitive?

You can change how sensitive your chart is by clicking on the settings menu at the top right of your chart (gear icon). Then scroll to the bottom of this menu and you can edit the “Scroll Zoom Sensitivity.” A lower number here will make your chart less sensitive and easier to control.

Make my chart zoom vertically?

You can expand the y-axis vertically by placing your cursor over the y-axis and scrolling up or down with the mousewheel. You can also zoom vertically by pressing Shift and the + or - keys. Pressing the number “1” on your keyboard returns to the default chart zoom setting.

Make my chart zoom horizontally?

You can zoom horizontally by placing your cursor over the chart and scrolling up or down with the mousewheel. Pressing the + & - keys will also zoom the chart horizontally. As well, pressing the number “1” on your keyboard returns to the default chart zoom setting. Lastly, pressing the left and right arrows on your keyboard will pan the chart horizontally.

Change the y-axis setting of my chart?

You can change your y-axis by clicking on the icon at the top of your chart that looks like candle sticks to see the drop down menu. From here you can choose from linear, logarithmic, or percentage.

Manipulate my chart?

You can click on the toggle near the top right of your chart that says either “Auto” or “Manual.” Once set to manual, you can click and drag anywhere on your chart to manipulate it to how you would like, then release your cursor to have it stay there.

Add/remove my trades and orders from my chart?

If you are signed in, you can click on the settings drop down menu (gear icon) near the top right of your chart. From here you can scroll down to the My Activity section and check the boxes to have your past trades and/or orders appear on the chart.

Change the currency that the chart/order book/prices are in?

Go to the trade settings menu (gear icon) in the top-right corner of the screen. The Fiat Prices area lets you change the display price of a market to the fiat currency of your choosing. The default setting is Actual (the quote price of the current market).

Save my chart drawings?

Make sure cookies are enabled — chart drawings, indicators, and indicator settings are all saved as a cookie in your browser. This means, however, that there is currently no way to save these settings to your account or across multiple devices. 

If resetting, make sure your browser cookie settings are set properly. For example: if you use Firefox, you will need to ensure the “Delete cookies and site data when Firefox is closed” setting (found under Privacy & Security) is unchecked. A similar setting can be found for other browsers.