The following list answers some of the most frequently asked questions about the Kraken Pro interface. If your question isn’t addressed or the solutions here don't resolve it, create a support ticket and our team will be happy to help.
Kraken Pro borrows its interface from our premium trading terminal, Cryptowatch. For Cryptowatch’s complete documentation, check out Cryptowatch Guides.
As general advice, there are two main causes of errors:
1) The first is a syncing error between Kraken Pro and your main Kraken account. Syncing errors can be resolved by pressing the Sync button in the bottom-right of the order form. If the Sync button fails, refresh the page.
2) The second cause of error is a lack of available funds for the trade you want to make. Please review any open orders you have, or recent support tickets.
If you received an error while using Kraken Pro, check Kraken Pro trading interface errors for help.
How can I...
Set A Browser Price Or Volume Alert?
See Setting price and volume alerts on Cryptowatch Guides.
To set a price alert, click on the y-axis of any price chart. You should see a triangle appear next to the price level like the image below. Alert triangles are yellow by default, but can be adjusted in the Theme section of the chart settings.
To set an alert for a volume level, just click on the y-axis of the volume section of the chart. Volume alerts depend on your timeframe, so make sure your desired time frame is set before you click to set the volume alert. For example, if you want to know when BTC/USD trades over 10K in a day on Kraken, make sure your timeframe is set to 1 day on the chart.
Clicking the megaphone icon at the top right of your Kraken Pro interface reveals the alerts drop down menu. Here you can edit, delete, and silence active alerts. For more information, see the following support article.
Receive A Price/Volume/Order Fill Alert Sent To My Phone?
This is a feature that is only available with a Cryptowatch subscription.
To use features like SMS alerts, trading across multiple exchanges, and Portfolio tracking, consider creating a Cryptowatch account.
Make My Chart Less Sensitive?
You can change how sensitive your chart is by clicking on the settings menu at the top right of your chart (gear icon). Then scroll to the bottom of this menu and you can edit the “Scroll Zoom Sensitivity.” A lower number here will make your chart less sensitive and easier to control.
Make My Chart Zoom Vertically?
You can expand the y-axis vertically by placing your cursor over the y-axis and scrolling up or down. You can also zoom vertically by pressing Shift and the + or - keys. Pressing the number “1” on your keyboard returns to the default chart zoom setting.
Make My Chart Zoom Horizontally?
You can zoom horizontally by placing your cursor over the chart and scrolling up or down. Pressing the + & - keys will also zoom the chart horizontally. As well, pressing the number “1” on your keyboard returns to the default chart zoom setting. Lastly, pressing the left and right arrows on your keyboard will pan horizontally.
Change The Y-Axis Setting Of My Chart?
You can change your y-axis by clicking on the icon at the top of your chart that looks like candle sticks to see the drop down menu. From here you can choose from linear, logarithmic, or percentage.
Manipulate My Chart?
You can click on the toggle near the top right of your chart that says either “Auto” or “Manual.” Once set to manual, you can click and drag anywhere on your chart to manipulate it to how you would like, then release your cursor to have it stay there.
Add/Remove My Trades And Orders From My Chart?
If you are signed in, you can click on the settings drop down menu (gear icon) near the top right of your chart. From here you can scroll down to the My Activity section and check the boxes to have your past trades and/or orders appear on the chart.
Change The Currency The Chart/Order Book/Prices Are In?
Go to the trade settings menu (gear icon) in the top-right corner of the screen. The Fiat Prices area lets you change the display price of a market to the fiat currency of your choosing. The default setting is Actual.
Why Can’t I…
Find The Fee Currency?
At this time it is not possible to select the currency the trade fee will be taken in, when submitting an order on Kraken Pro. The fee may be taken in the form of either currency in the currency pair that is being traded. If you would like to submit your preference for the trade fee currency, please submit the order from the main Kraken site.
For long positions, margin fees are charged with a preference to the quote currency of the position’s currency pair. For short positions, margin fees are charged with a preference to the base currency.
Find The Post Limit Button?
It is currently not possible to select the post limit option when submitting an order through Kraken Pro. Please submit your order on the main Kraken site if you are worried about your limit order being placed on the wrong side of the market.
Trade My Full Account Balances?
Some clients notice that the Funds section of the order form auto fills with an amount less than your current account balance for that currency. That is because the Funds section in Kraken Pro is your available funds, and your account balances show the total amount of that currency in your account. If there is a difference it is because some of your account balances are currently being withheld for an open order, open position, or a deposit issue on your account.
See this article for more information, or contact Kraken support if you have any questions.