Due to an increase in demand, you may experience delays with Live Support. If you're having trouble signing in, please view this guide.
Email address requirements and recommendations
These guidelines are designed to help you choose which email address to use with your Kraken account.

Email address requirements

The same spelling of an email address cannot be associated with multiple Kraken account (active, unconfirmed or closed).
However, most email providers allow you vary the spelling of your email address using dots or a plus sign and those variations can be used to create multiple Kraken accounts for the same email account.

Email address recommendations

We highly recommend using a free public domain email that you will always have access to.
We discourage the use of the following email domains as we often see clients lose access to them:
  • Self-hosted domains
  • University domains
  • Internet service provider (ISP) domains
  • Work domains (unless you're opening a business account)