For information on changes for our US clients, please visit our Support Center article.

Email address requirements and recommendations
These guidelines are designed to help you choose which email address to use with your Kraken account.

Email address requirements

The same spelling of an email address cannot be associated with multiple Kraken account (active, unconfirmed or closed).

Email address recommendations

We highly recommend using a free public domain email that you will always have access to.
We discourage the use of the following email domains as we often see clients lose access to them:
  • Self-hosted domains
  • University domains
  • Internet service provider (ISP) domains
  • Work domains (unless you're opening a business account)