If you are using an authenticator app 2FA for your Kraken account and you plan to change phones or have lost your phone, you'll need to set up the authenticator app 2FA on your new phone.
If you still have your old phone:
- Login to your Kraken account
- Go to the Security page
- Click "change method" in the Login box
- Follow the instructions to set up 2FA on your new phone
If your old phone is lost/stolen:
There are three options:
Option 2: Use your 2FA backup code if you recorded it during the initial 2FA setup process.
Important: change your 2FA as soon as you regain access to your account. Using a backup of a 2FA that's on a lost phone is not secure.
Option 3: Fill out the Account Access Issues form.