We have been adding new funding providers in order to significantly grow our cash funding options around the world. In order to accomplish this, we needed to streamline our verification tiers so that they are consistent across all cash funding methods.

On March 29th, 2019, we sent an email to our Starter-level clients (formerly known as “Tier 2”) notifying them of the need to upgrade to Intermediate-level (formerly known as “Tier 3") in order to be able to continue using EUR funding.

See: Required documents for intermediate level verification.

The tier requirement only affects clients who deposit or withdraw cash. This does not affect:

• Cryptocurrency deposits & withdrawals (available to all levels)
• Trading (available to all levels)

What if I don’t want to upgrade?

Starter clients are still able to:

• Deposit & withdraw cryptocurrencies
• Exchange crypto-to-cash (and vice-versa)

Starter clients can increase their verification at any time.