Before you can verify emails from Kraken, you need to do a one-time setup:
Click here if you use GPGMail instead of Enigmail.
We include a signature.asc file with all account notification emails and company announcement emails.
To verify the integrity of each email, you will need to:
(1) Check if it's signed
At the top of the message, you should see "Good signature from Kraken Exchange <exchange@kraken.com>".
This indicates that it is a signed email and that the email has not been tampered with during transit
However, anyone can create a PGP key for any email address. That's why the next step is critical.
(2) Check if the signature is trusted
If the signature ribbon is in green, and the email icon has a red seal in the middle, this means it's trusted.
You can also check by:
- Clicking the "Details" button at the end of the signature ribbon.
- Select "View Key Properties".
- Look at the "Validity" field.
Troubleshooting
If the signature ribbon is blue (rather than green), and the email icon has a blue question mark on it, this most likely means:
- you forgot to sign our public key, and/or
- you forgot to set the "Ownertrust" of your own private key to "Ultimate"
If you've done both and the signature is still not showing as trusted, it may be a fake email. Please immediately reach out to our support team.
