The process for removing a Global Settings Lock (GSL) from your account will depend on whether you have a Master Key — and if so, whether you remember it or not.
If you have a Master Key AND remember it:
- 2Click on your name in the upper-right corner of the page.
- 3Click on Security, then Global Settings Lock.
- 4Click the blue Remove Global Settings Lock button.
- 5This will begin the removal timer and give you the option to unlock the GSL immediately by entering your Master Key.
- 6You will be prompted to enter your Master Key and once entered, your GSL will be unlocked right away (assuming your Master key was correct).
If you don't have a Master Key OR don't remember it:
- 2Click on your name in the upper-right corner of the page.
- 3Click on Security, then Global Settings Lock.
- 4Click the blue Remove Global Settings Lock button.
- 5This will begin the removal timer and you will need to wait until the specified date and time. The default GSL wait time is three days or 72 hours. After the designated time expires, your GSL will be removed.
It is not possible for us to expedite this wait time.
There is no way to add a new Master Key while a GSL is active.
There is also no way to change an existing Master Key while a GSL is active, but if you find or remember your lost Master Key, you can go back to the Settings page and enter it.
Special Case: GSLs set to 0 Days
In the past it may have been possible for you to set the GSL to 0 days. If your account still has the 0 day option selected, we recommend reviewing how this feature works and updating this setting to one or more days. If you are having trouble removing or changing your GSL from the 0 day setting submit a Account security request for further assistance.
Please note that the process of removing the GSL takes a considerable amount of time in order to make sure your account is safe.
Our Support team cannot help if your GSL was set to one or more days.