This article is for clients using the Kraken Pro interface (pro.kraken.com)
Which Kraken interface am I on?
The process for removing a Global Settings Lock (GSL) from your account will depend on whether you have a Master Key — and if so, whether you remember it or not. GSL removal must take place on Kraken Pro, if you are on Kraken, use the product switcher in the top right corner to switch to Kraken Pro.
If you have a Master Key AND remember it:
If you don't have a Master Key OR don't remember it:
It is not possible for us to expedite this wait time.
There is no way to add a new Master Key while a GSL is active.
There is also no way to change an existing Master Key while a GSL is active, but if you find or remember your lost Master Key, you can go back to the user settings page and enter it.
Special Case: GSLs set to 0 Days
In the past it may have been possible for you to set the GSL to 0 days. If your account still has the 0 day option selected, we recommend reviewing how this feature works and updating this setting to one or more days. If you are having trouble removing or changing your GSL from the 0 day setting submit a Account security request for further assistance.
Please note that the process of removing the GSL takes a considerable amount of time in order to make sure your account is safe.
Our Support team cannot help if your GSL was set to one or more days.