How do I remove my Global Settings Lock (GSL)?

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The process for removing a Global Settings Lock (GSL) from your account will depend on whether you have a Master Key — and if so, whether you remember it or not.


If you have a Master Key AND remember it:

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  1. Go to Settings > Account,
  2. Change the Global Settings Lock field from "On" to "Off",
  3. Enter your Master Key,
  4. Press "Update Settings",
  5. Your GSL will be unlocked right away (assuming your Master key was correct)

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If you don't have a Master Key OR don't remember it:

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  1. Go to Settings > Account,
  2. Change the Global Settings Lock field from "On" to "Off",
  3. Leave the Master key field blank,
  4. Press "Update Settings"
  5. Wait until the specified date and time. The default GSL wait time is 3 days or 72 hours.

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It is not possible for us to expedite this wait time.

There is no way to add a new Master Key while a GSL is active.

There is also no way to change an existing Master Key while a GSL is active, but if you find/remember your lost Master Key, you can go back to the Settings page and enter it

Special Case: GSLs set to 0 Days

If you turned on GSL for 0 days (i.e. forever) without first having a Master Key (or if you lost your Master Key), you'll have to contact our support team to get the GSL removed.

Please note that the process of removing the GSL takes a considerable amount of time in order to make sure your account is safe.

Our support team cannot help if your GSL was set to 1 or more days.