Financial Ombudsman Service

Following our investigation of your complaint, if you remain dissatisfied or if we have been unable to provide a final response to your complaint within eight weeks of receiving it, you can refer it to the Financial Ombudsman Service (FOS). The FOS acts as an impartial adjudicator in the resolution of disputes within financial firms and the service is free of charge. The contact details for the FOS are as follows:

The Financial Ombudsman Service
Exchange Tower
London E14 9SR

Tel: 0800 0234 567

Website: http://www.fos.org.uk

You can access a copy of the FOS explanatory leaflet at the following link:

http://www.fos.org.uk/publications/consumer-leaflet.htm