Following our investigation of your complaint, if you remain dissatisfied or if we have been unable to provide a final response to your complaint within 8 weeks of receiving it, you can refer it to the Financial Ombudsman Service (FOS).
The FOS acts as an impartial adjudicator in the resolution of disputes within financial firms and the service is free of charge. For more details, see the FOS explanatory leaflet.
The contact information for the FOS is as follows:
The Financial Ombudsman Service
London E14 9SR
Tel: 0300 123 9 123