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Kraken Futures (Payward Brokers) complaints handling process
Complaints
We are committed to providing a high standard of service. If you are dissatisfied with the service you have received and wish to raise a complaint then please submit your complaint via our support form with the subject "KRAKEN FUTURES COMPLAINT"
Please provide the following details in order for us to be able to process your complaint in time:
(a) your name;
(b) the email address you used to register your Account;
(c) a clear description of your concern or complaint;
(d) details of what you would like us to do to fix this matter;
(e) copies of any relevant correspondence.
We will provide you with an acknowledgement of your complaint within 5 business days of
receipt. We will aim to resolve your complaint within 2 weeks of receipt.
 
NOTE: this complaints feature is for futures-related issues only, any other complaints or issues should be handled with its respective department and not use this form.