We are committed to providing a high standard of service. If you are dissatisfied with the
service you have received and wish to raise a complaint then please submit your complaint via support form to https://support.kraken.com/hc/en-us/requests/new?ticket_form_id=360000286871 with the subject "KRAKEN FUTURES COMPLAINT"
Please provide the following details in order for us to be able to process your complaint in
(a) your name;
(b) the email address you used to register your Account;
(c) a clear description of your concern or complaint;
(d) details of what you would like us to do to fix this matter;
(e) copies of any relevant correspondence.
We will provide you with an acknowledgement of your complaint within 5 business days of
receipt. We will aim to resolve your complaint within 2 weeks of receipt. If we are unable to
address the complaint within 2 weeks then we will write to you to explain what is happening
with your complaint. Within 4 weeks we will send you a final response.
NOTE: this complaints feature is for futures-related issues only, any other complaints or issues should be handled with its respective department and not use this form.