A Trace number is a mandatory unique reference number given to each ACH transfer, and can be used to investigate and track missing transfers.
A Trace number will be required if we have to reach out to our funding partner.
How can I get a Trace number?
Your bank will be able to provide you with this information, after the funds have been transferred.
If a bank representative is unable to provide you with this, you may have to reach out to the bank manager or the wire department for assistance.
Note: If you have received this Trace number from Kraken Support for your returned deposit, please provide this information to your bank to help locate the funds that are destined to be credited to your bank account.