Can I contact your support team using PGP email encryption?

Yes, you can communicate with our support team using PGP/GPG email encryption. 

Encryption instructions

Encrypt your message using plain-text PGP/GPG, not PGP/MIME. Our support systems do not support PGP/MIME. 

Any files have to be encrypted before attaching them to the email. 

Ensure that you are encrypting the message using the support@kraken.com public key as this is the only key that our support team has access to.

Download Public Key

You can download the public PGP key by clicking here and then import it to your PGP/GPG program.

Alternatively, you can also copy the whole text, paste it into a text editor, save the file as a .asc file, and then import it into your PGP/GPG program.

The fingerprint of the key is:

3743 105D CC4A 93EC 4927  766D 05E2 9576 4D31 CD8E

The Key ID is:

4D31CD8E

Copy Public Key

Be sure to copy the whole text from -----BEGIN PGP PUBLIC KEY BLOCK----- up to and including -----END PGP PUBLIC KEY BLOCK----- and import it to your PGP/GPG program.

The public key for support@kraken.com is the following.

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-----END PGP PUBLIC KEY BLOCK-----