If you have received an email from a Kraken representative regarding a Client Success Program, please open a support request or Live Chat conversation to validate the authenticity of the sender.
We are excited to have this program available for select clients and the program aims to provide an industry-leading personalized experience.
Clients who consistently trade on our platform will be assigned their own Client Success Specialist. As your main point of contact at Kraken, your Client Success Specialist personally handles your questions and requests, ensuring you can focus on trading, not dealing with headaches.
As a global exchange with a diverse array of clients, we understand that each of our clients has unique needs and preferences. To ensure you get the most out of Kraken we make it as easy as possible for you to reach your account represenative. We're available via any communication channel you choose, including:
- Prioritized Support Ticketing
- Text and Messaging Apps of Your Choice
Note that you must be identified by Kraken to be considered for this program.
Representatives of Kraken will never ask you to provide any sign-in information or sign-in credentials. If you have any questions about this program, please open a support request for more information.