For information on changes for our US clients, please visit our Support Center article.

Due to increased demand, account verification may be delayed. Please avoid submitting multiple requests, and for best results, review our document requirements beforehand.
"Invalid Address" error for cryptocurrency withdrawal
Some cryptocurrencies have several different address formats and we currently do not support all of them.
If you see the "Invalid Address" error when trying to make a withdrawal, it means you are trying to:
  • withdraw to an old address format that is no longer valid (e.g. EOS).
  • withdraw to a new address format that is not yet supported by Kraken.
  • enter your withdrawal address in the Description field instead of the Address field — carefully check that you are entering both pieces of information in the appropriate fields.


On June 1st, 2018, EOS moved from using the Ethereum blockchain to using its own blockchain. This resulted in a changed address format.
Clients trying to withdraw their EOS will need to create an EOS wallet instead of trying to withdraw to their Ethereum address.