Some cryptocurrencies have several different address formats, and we currently do not support all of these formats.
If you see the "Invalid Address" error when trying to make a withdrawal, it means one of three things:
- You're trying to withdraw to an old address format that is no longer valid (e.g. EOS).
- You're trying to withdraw to a new address format that is not yet supported by Kraken.
- You're trying to enter your withdrawal address in the Description field instead of the Address field — carefully check that you are entering both pieces of information in the appropriate fields.
You can see a list of address types we support here.
On June 1, 2018, EOS moved from using the Ethereum blockchain to using its own blockchain/mainnet. This resulted in a changed address format.
Clients trying to withdraw their EOS will need to create an EOS wallet instead of trying to withdraw to their Ethereum address.