"Please enter a valid number" error for trading & withdrawals

On the New Order form (for Trading) and on the Withdrawal form, there are restrictions on how you can enter price, volume, and amount.

  • Symbols cannot be used anywhere.

If you use decimal values, be aware that:


Not Acceptable Acceptable
$6300  6300
€5.200 5200
.001 0.001


For trading specifically, also keep in mind Price and volume decimal precision.

For withdrawals specifically, also keep in mind: