For information on changes for our US clients, please visit our Support Center article.

Due to increased demand, account verification may be delayed. Please avoid submitting multiple requests, and for best results, review our document requirements beforehand.
"Permission Denied" error when making a trade
The Permission Denied error on trades generally means you have Two-factor Authentication (2FA) for Trading turned on and are entering it incorrectly or not at all. 
Depending on how you set it up, Trading 2FA can apply to:
  • Creating new orders
  • Cancelling open orders
  • Closing spot positions on margin
If you are confident you are entering the correct 2FA code, see My Authenticator App 2FA code doesn't work for more details.