Are you receiving the following error while trying to access domestic USD deposit or withdrawal options?
"One of your account documents has not been accepted by our payment processor. Please contact support so they can assist you."
If yes, please reach out to our US funding team for further assistance.
This error may happen only after Intermediate or Pro verification and does not affect your Kraken verification level in any way. It only affects the Synapse funding option on your Kraken account.
You may be required to provide one or more of the following documents:
- US government-issued ID such as passport, driver's license, etc.
- Face Photo
- Proof of Residence document
- Social Security Number (SSN)