Kraken Terminal borrows its interface and error codes from Cryptowatch — our premium charting and trading terminal. Below we describe these errors from the point-of-view of a Kraken Terminal user.
If you’ve received an error while using Cryptowatch, check out Cryptowatch Guides instead.
If the action you are trying to perform is urgent, please sign into the main Kraken website and attempt it there. If you continue to experience your issue please contact our support center — we’re available to chat 24/7!
Internal Errors
Internal errors usually mean the issue occurred on our end.
800: No response from API
What it means: We're failing to get a response from Kraken's API. This usually gets resolved with time.
What you can do: Monitor the API response and uptime on Kraken's Status page. If this issue persists, wait and try again.
801: Network problem
What it means: Similar to 800, our network request to Kraken's API failed.
What you can do: Monitor the API response and uptime on Kraken's Status page. If this issue persists, wait and try again.
802: Unauthenticated request
What it means: Kraken's API returned an authentication error, perhaps because your API keys are invalid.
What you can do: Monitor the API response and uptime on Kraken's Status page. If this issue persists, wait and try again.
803: Request was rate limited
What it means: Kraken's API has rate limited the request. This error occasionally occurs when you open/close order(s) too quickly.
What you can do: Wait and try again.
804: API key lacking necessary privileges
What it means: Your API key does not have the privileges needed to trade with it.
What you can do: Ensure trading 2FA is disabled on your account (as Kraken Terminal doesn't currently support this).
Note: Clients in the U.S. will receive this error when attempting an FX order (any order in a fiat/fiat pair). At this time fiat-to-fiat trading is not available for U.S. clients. See our blog post to learn more.
805: API key invalid
What it means: Your API key is being rejected by Kraken's API.
What you can do: Try again. If it happens repeatedly, please contact support.
806: Invalid nonce
What it means: Kraken's API rejected your request because the nonce was too small.
What you can do: Try again. If it happens repeatedly, please contact support.
807: Invalid timestamp
What it means: Kraken's API rejected your request because the timestamp was invalid.
What you can do: Try again. If it happens repeatedly, please contact support.
808: Invalid passphrase
What it means: Kraken's API rejected the request because the passphrase associated with your API key is wrong.
What you can do: Try again. If it happens repeatedly, please contact support.
809: Invalid signature
What it means: Kraken's API rejected the request because the cryptographic signature provided is invalid.
What you can do: Try again. If it happens repeatedly, please contact support.
810: Timeout
What it means: The interface timed out resolving the request (no response for 60 seconds).
What you can do: Ensure trading 2FA is disabled on your account (as Kraken Terminal doesn't currently support this).
Timeouts are also caused by high load on the exchange so it's possible your request did eventually succeed. Please check the main Kraken website to verify if it did. If it did not, wait and try again. If it happens repeatedly, please contact support.
811: Exchange API is unavailable
What it means: Kraken's API is down. This rarely happens.
What you can do: Monitor the API response and uptime on Kraken's Status page. If this issue persists, wait and try again.
812: Invalid anonymous session
What it means: The anonymous session has expired. This error is specific to Kraken Terminal.
What you can do: Click the "Sign out" button and then click "Connect" again. This will authenticate your account again with the trading interface.
813: Too many requests queued
What it means: Kraken has too many requests to process at this moment and we have to wait for some to be resolved.
What you can do: Try again after a short period of time.
814: IP address banned by API
What it means: Too many requests have been made to the exchange via Kraken Terminal.
What you can do: Try again after a short period of time. If this issue persists please contact support.
815: Bad argument passed to API
What it means: The format of the request provided to the exchange was invalid.
What you can do: Please contact support.
816: Access forbidden to the requested source
What it means: The exchange has rejected the action for lacking permissions. Your API keys may lack the proper permissions for this action (if on mobile), or the exchange requires you to update your terms agreement.
What you can do: Sign in to your exchange account and agree to any updated terms. Alternatively, you may need to generate a new API key with updated permissions. If the issue persists, please contact support.
820: Internal error
What it means: Our service failed for an unpredictable reason, for example the response from the Kraken's API was garbled.
What you can do: Ensure trading 2FA is disabled on your account (as Kraken Terminal doesn't currently support this) or check any recent Kraken support tickets that require action on your end, as a lock may still be on your account.
821: Unknown error
What it means: This is a catch-all error for when Kraken's API returns an error but our system doesn't understand what it means.
What you can do: Ensure trading 2FA is disabled on your account (as Kraken Terminal doesn't currently support this) or check any recent Kraken support tickets that require action on your end, as a lock may still be on your account.
823: Internal error: bad implementation
What it means: Our service failed to properly implement the API client for the exchange.
What you can do: Please contact support.
User Errors
These errors usually mean the issue occurred on your end.
900: Not enough balance
What it means: Kraken's API rejected your order because you don't have enough balance to cover it.
What you can do: Reduce the order amount, cancel any open orders that may be locking up funds, or check to see if order was partially filled.
901: Order id is invalid
What it means: Kraken's API rejected your request because it was dealing with an order that, according to them, doesn't exist.
What you can do: If you were trying to cancel an order, it's possible it has already been filled or canceled. Click the "Sync" button to re-sync the interface or check the main Kraken website to see if the order has already been filled or cancelled. If you can't figure out why you got this error, please contact support.
902: Order amount is too low
What it means: Kraken's API rejected your order because its amount is too low.
What you can do: Increase the order amount and ensure it exceeds the minimum order size.
903: Order price is too low
What it means: Kraken's API rejected your order because its price is too low.
What you can do: Increase the order price and ensure the price precision is within range.
904: Order amount is too high
What it means: Kraken's API rejected your order because its amount is too high.
What you can do: Decrease the order amount.
905: Order price is too high
What it means: Kraken's API rejected your order because its price is too high.
What you can do: Decrease the order price.
906: Cannot open position
What it means: Kraken's API rejected your margin order.
What you can do: Reduce the order amount. If you can't figure out why you got this error, please contact support.
907: Margin allowance exceeded
What it means: Kraken's API rejected your margin order due to margin allowance limitations, which vary based on your account verification level.
What you can do: Reduce the order amount based on your margin allowance limits, try a different currency pair, or check to see if order was partially filled. If you can't figure out why you got this error, please contact support.
908: Insufficient margin
What it means: Kraken's margin pool is temporarily insufficient to fund your position.
What you can do: You can try opening the position in a different market. See the Order Canceled due to "Insufficient Margin" article for more information.
909: Too many open orders
What it means: Kraken's API rejected your order because you have too many open orders.
What you can do: Cancel some orders, or wait for them to fill. You may also apply for a higher verification level for increased open order limits.
910: Too many open positions
What it means: Kraken's API rejected your margin order because you have too many open positions.
What you can do: Close some positions.
911: Invalid position
What it means: Kraken's API rejected your request because it was dealing with a position that, according to them, doesn't exist.
What you can do: Click the "Sync" button to re-sync the interface or check the main Kraken website to see if the position has already been closed. If you can't figure out why you got this error, please contact support.
912: Invalid arguments
What it means: Kraken's API rejected your request because the request parameters were invalid.
What you can do: It's possible this was caused by a bug in our trading backend. If you can't figure out why you got this error, please contact support.
913: Invalid price parameter
What it means: Kraken's API rejected your request because the price parameter was invalid.
What you can do: It's possible this was caused by a bug in our trading backend. If you can't figure out why you got this error, please contact support.
914: Invalid amount parameter
What it means: Kraken's API rejected your request because the amount parameter was invalid.
What you can do: It's possible this was caused by a bug in our trading backend. If you can't figure out why you got this error, please contact support.
915: Price parameter is too precise
What it means: Kraken's API rejected your request because the price parameter was too precise.
What you can do: Try using fewer decimal places and ensure the price precision is within range. Alternatively, disable the "Validate inputs client-side" setting under the Trading Preferences menu.
916: Order price is too low/high
What it means: Kraken's API rejected your request because the price parameter was either too low or too high.
What you can do: Try adjusting your price amount and ensure the price precision is within range.
917: Order size is too low/high
What it means: Kraken's API rejected your request because the amount parameter was either too low or too high.
What you can do: Try adjusting your order amount and ensure it exceeds the minimum order size.
918: Invalid leverage parameter
What it means: Kraken's API rejected your request because the leverage parameter was either too low or too high.
What you can do: Try adjusting your leverage parameter.
919: Invalid close price parameter
What it means: Kraken's API rejected your request because the close parameter was either too low or too high.
What you can do: Try adjusting your close parameter.
920: Invalid lot size
What it means: The exchange's API rejected your request because the size (quantity) of your order was either too high, too low, or using the incorrect amount of decimal precision for that market (too many or two few decimal places).
What you can do: Try adjusting your order amount based on the supported decimal precision for that market.
3030: Insufficient initial margin
What it means: The attempted order would cause your margin level to drop below 100%.
What you can do: Adjust your order to use less margin, close any other open positions, sell any non-collateral currencies into collateral currencies, or fund your account with additional collateral currencies.