What it means: We're failing to get a response from Kraken's API. This usually gets resolved with time.‌

What you can do: Monitor the API response and uptime on Kraken's Status page. If this issue persists, wait and try again.

What it means: Similar to 800, our network request to Kraken's API failed.

What you can do: Monitor the API response and uptime on Kraken's Status page. If this issue persists, wait and try again.

What it means: Kraken's API returned an authentication error, perhaps because your API keys are invalid.

What you can do: Monitor the API response and uptime on Kraken's Status page. If this issue persists, wait and try again.

What it means: Kraken's API has rate limited the request. This error occasionally occurs when you open or close order(s) too quickly. To learn more about rate limiting, see our article in Cryptowatch Guides.

‌What you can do: Wait and try again.

What it means: Your API key does not have the privileges needed to trade with it.

‌What you can do: Ensure Trading 2FA is disabled on your account (as Kraken Terminal does not currently support this).

Note: Clients in the U.S. will receive this error when attempting an FX order (any order in a cash/cash pair). At this time cash-to-cash trading is not available for U.S. clients. See our blog post to learn more.

Clients in the U.S. and Canada attempting to trade EWT, FLOW, GRT or ETH2/ETH2.S will receive this error. For more information, see our EWT, FLOW, GRT and ETH2 blog posts.

Clients in the U.S. attempting to trade XRP will receive this error. For more information, see our blog post on XRP.

What it means: Your API key is being rejected by Kraken's API.

‌What you can do: Try again. If it happens repeatedly, please contact support.

What it means: Kraken's API rejected your request because the nonce was too small.

‌What you can do: Try again. If it happens repeatedly, please contact support.

What it means: Kraken's API rejected your request because the timestamp was invalid.

‌What you can do: Try again. If it happens repeatedly, please contact support.

What it means: Kraken's API rejected the request because the passphrase associated with your API key is wrong.

‌What you can do: Try again. If it happens repeatedly, please contact support.

What it means: Kraken's API rejected the request because the cryptographic signature provided is invalid.

‌What you can do: Try again. If it happens repeatedly, please contact support.

What it means: The interface timed out resolving the request (no response for 60 seconds).‌

What you can do: Ensure Trading 2FA is disabled on your account (as Kraken Terminal doesn't currently support this).

‌Timeouts are also caused by high load on the exchange so it's possible your request did eventually succeed. Please check the main Kraken website to verify if it did. If it did not, wait and try again. If it happens repeatedly, please contact support.

What it means: Kraken's API is down. This rarely happens.

‌What you can do: Monitor the API response and uptime on Kraken’s Status page. If this issue persists, check any recent Kraken support tickets that require action on your end, as a lock may still be on your account.

What it means: The anonymous session has expired. This error is specific to Kraken Terminal.

‌What you can do: Click the Sign out button and then click Connect again. This will authenticate your account again with the trading interface.

What it means: Kraken has too many requests to process at this moment and we have to wait for some to be resolved.

‌What you can do: Try again after a short period of time.

What it means: Too many requests have been made to the exchange via Kraken Terminal.

‌What you can do: Try again after a short period of time. If this issue persists please contact support.

What it means: The format of the request provided to the exchange was invalid.

‌What you can do: Please contact support.

What it means: The exchange has rejected the action for lacking permissions. Your API keys may lack the proper permissions for this action (if on mobile) or the exchange requires you to update your terms agreement.

What you can do: Sign in to your exchange account and agree to any updated terms. Alternatively, you may need to generate a new API key with updated permissions. If the issue persists, please contact support.

What it means: Our service failed for an unpredictable reason.

‌What you can do: Ensure Trading 2FA is disabled on your account (as Kraken Terminal does not currently support this) or check any recent Kraken support tickets that require action on your end, as a lock may still be on your account.

What it means: This is a catch-all error for when Kraken's API returns an error but our system does not understand what it means.

‌What you can do: Ensure Trading 2FA is disabled on your account (as Kraken Terminal does not currently support this) or check any recent Kraken support tickets that require action on your end, as a lock may still be on your account. This error may also occur when placing an order for an asset which is not available to trade in your jurisdiction.

Clients in reduce-only mode will receive this error when submitting new orders with leverage.

Clients in reduce-only mode are:

- Clients verified to "Starter" tier and who are not in the US.

- Clients in the US who are not certified as an ECP

See our blog post regarding new margin requirements

What it means: Our service failed to properly implement the API client for the exchange.

‌What you can do: Please contact support.

What it means: When contacting the exchange, the exchange's site returned an HTTP 503 error. This error means that the service is temporarily unavailable due to downtime.

What you can do: Monitor the website response and uptime on Kraken's Status page. If this issue persists, wait and try again or contact support.

What it means: Kraken's API rejected your order because you don't have enough balance to cover it.

‌What you can do: Reduce the order amount, cancel any open orders that may be locking up funds or check to see if order was partially filled.

What it means: Kraken's API rejected your request because it was dealing with an order which, according to the API, doesn't exist.

‌What you can do: If you were trying to cancel an order, it's possible it has already been filled or canceled. Click the Sync button to re-sync the interface or check the main Kraken website to see if the order has already been filled or cancelled. If you can't figure out why you got this error, please contact support.

What it means: Kraken's API rejected your order because its amount is too low.

‌What you can do: Increase the order amount and ensure it exceeds the minimum order size.

What it means: Kraken's API rejected your order because its price is too low.

‌What you can do: Increase the order price and ensure the price precision is within range.

What it means: Kraken's API rejected your order because the amount is too high.

‌What you can do: Decrease the order amount.

What it means: Kraken's API rejected your order because its price is too high.

‌What you can do: Decrease the order price.

What it means: Kraken's API rejected your margin order.

‌What you can do: Reduce the order amount. If you can't figure out why you got this error, please contact support.

What it means: Kraken's API rejected your margin order due to margin allowance limitations, which vary based on your account verification level.

‌What you can do: Reduce the order amount based on your margin allowance limits, try a different currency pair or check to see if order was partially filled. If you can't figure out why you got this error, please contact support.

What it means: Kraken's margin pool is temporarily insufficient to fund your position.

‌What you can do: You can try opening the position in a different market. See the Order Canceled due to "Insufficient Margin" article for more information. 

Note: If a leveraged order disappears from the Orders tab on Kraken Terminal upon its intended execution without notice, it’s possible the order was canceled due to insufficient margin. Check the order's summary on Kraken.com for its status & reason to confirm.

What it means: Kraken's API rejected your order because you have too many open orders.

‌What you can do: Cancel some orders or wait for them to fill. You may also apply for a higher verification level for increased open order limits.

What it means: Kraken's API rejected your margin order because you have too many open positions.

‌What you can do: Close some positions.

What it means: Kraken's API rejected your request because it was dealing with a position which, according to them, does not exist.

‌What you can do: Click the Sync button to re-sync the interface or check the main Kraken website to see if the position has already been closed. If you can't figure out why you got this error, please contact support.

What it means: Kraken's API rejected your request because the request parameters were invalid.

‌What you can do: It's possible this was caused by a bug in our trading backend. If you can't figure out why you got this error, please contact support.

What it means: Kraken's API rejected your request because the price parameter was invalid.

‌What you can do: It's possible this was caused by a bug in our trading backend. If you can't figure out why you got this error, please contact support.

What it means: Kraken's API rejected your request because the amount parameter was invalid.

‌What you can do: It's possible this was caused by a bug in our trading backend. If you can't figure out why you got this error, please contact support.

What it means: Kraken's API rejected your request because the price parameter was too precise.

‌What you can do: Try using fewer decimal places and ensure the price precision is within range. Alternatively, disable the "Validate inputs client-side" setting under the Trading Preferences menu.

What it means: Kraken's API rejected your request because the price parameter was either too low or too high.

‌What you can do: Try adjusting your price amount and ensure the price precision is within range.

What it means: Kraken's API rejected your request because the amount parameter was either too low or too high.

‌What you can do: Try adjusting your order amount and ensure it exceeds the minimum order size.

What it means: Kraken's API rejected your request because the leverage parameter was either too low or too high.

‌What you can do: Try adjusting your leverage parameter.

What it means: Kraken's API rejected your request because the close parameter was either too low or too high.

‌What you can do: Try adjusting your close parameter.

What it means: The exchange's API rejected your request because the size (quantity) of your order was either too high, too low or used the incorrect amount of decimal precision for that market (too many or two few decimal places).

What you can do: Try adjusting your order amount based on the supported decimal precision for that market.

What it means: The exchange has entered post-only, cancel-only, or limit-only mode - only orders of these types will be accepted during the corresponding mode, all other order types will be rejected.

What you can do: Attempt a different order type, disable order options relevant to the exchange's restrictions, or contact your exchange's support team to determine which restriction the exchange has applied. 

What it means: The market you are attempting to trade in is not available in your region, per the policy of the exchange. Exchanges may restrict markets in certain regions to abide by local laws.

What you can do: Continue to advocate for cryptocurrency adoption. 

What it means: The market you are attempting to trade is in Reduce Only mode. You can only reduce the size of an open margin position, but not open one or increase the size of an existing one.

What you can do: Close or Settle your position, alternatively, you can also trade that market without leverage.

What it means: This error occurs when attempting to place a margin trade if you are on a Starter level account, which is not permitted.

What you can do: Place a spot order instead or upgrade your verification level to Intermediate.

HTTP errors return an error code with a “2” leading the HTTP error code. 

What it means: an HTTP error code has occurred while using Cryptowatch or Kraken Terminal. The cause of an HTTP error code varies — see this wikipedia article for a list of HTTP errors for further information. 

Example: A 504 error (504 Gateway Timeout) appears as 2504.

What you can do: Depending on the error code returned, you may only need to refresh the page.

Monitor the API response and uptime on Kraken's Status page. If the problem persists, please contact support.

What it means: The attempted order would cause your margin level to drop below 100%.

‌What you can do: Adjust your order to use less margin, close any other open positions, sell any non-collateral currencies into collateral currencies or fund your account with additional collateral currencies.

What it means: US clients attempting to trade on margin will receive this error.

What you can do: You must be an Eligible Contract Participant.