How long do digital assets/cryptocurrency withdrawals take?

When our system processes withdrawals for digital assets/cryptocurrencies withdrawals are labelled to inform you about the transactions status. The transaction statuses tells you at what stage of processing your withdrawal is. Below is a list of these transaction statuses for digital assets/cryptocurrency withdrawals and what they mean.

Status

Meaning

Action you have to take

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The withdrawal has been requested and our system is performing internal checks. Takes up to 10 minutes. 

None 

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Internal checks are complete, withdrawal transaction is sent to payment gateway for processing. Takes up to 10 minutes.

None

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Withdrawal transaction has been broadcasted to the respective digital assets network and is waiting for a blockchain confirmation.

None

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The withdrawal has received one (1) confirmation on its respective digital assets network.

None

2.png 

The withdrawal has been held and has to be manually checked by our support staff.

Contact support here.

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The withdrawal has failed.

To see the failure reason click on the withdrawal ID and check the "Reason"-field;

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Note: To request a withdrawal cancellation click the red box next to the withdrawal. A withdrawal cancellation can only be requested while on “Initiated” and “Pending” status. A cancellation request while on pending status is not guaranteed to cancel the withdrawal.