How long do digital assets/cryptocurrency withdrawals take?

When our system processes withdrawals for digital assets/cryptocurrencies withdrawals are labelled to inform you about the transactions status. The transaction statuses tells you at what stage of processing your withdrawal is. Below is a list of these transaction statuses for digital assets/cryptocurrency withdrawals and what they mean.

Status

Meaning

Action you have to take

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The withdrawal has been requested and our system is performing internal checks. Takes up to 10 minutes.

None

Screen_Shot_2019-02-12_at_6.18.06_pm.png 

Internal checks are complete, withdrawal transaction is sent to payment gateway for processing. Takes up to 10 minutes.

None

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Withdrawal transaction has been broadcasted to the respective digital assets network and is waiting for a blockchain confirmation.

None

Screen_Shot_2019-02-12_at_6.16.25_pm.png

The withdrawal has received one (1) confirmation on its respective digital assets network.

None

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The withdrawal has been held and has to be manually checked by our support staff.

Contact support here.

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The withdrawal has failed.

To see the failure reason click on the withdrawal ID and check the "Reason"-field;

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Note: To request a withdrawal cancellation click the red box next to the withdrawal. A withdrawal cancellation can only be requested while on “Initiated” and “Pending” status. A cancellation request while on pending status is not guaranteed to cancel the withdrawal.