When our system processes withdrawals for digital assets/cryptocurrencies withdrawals are labelled to inform you about the transactions status. The transaction statuses tells you at what stage of processing your withdrawal is. Below is a list of these transaction statuses for digital assets/cryptocurrency withdrawals and what they mean.
|
Status |
Meaning |
Action you have to take |
 |
The withdrawal has been requested and our system is performing internal checks. Takes up to 10 minutes. |
None |
 |
Internal checks are complete, withdrawal transaction is sent to payment gateway for processing. Takes up to 10 minutes. |
None |
 |
Withdrawal transaction has been broadcasted to the respective digital assets network and is waiting for a blockchain confirmation. |
None |
 |
The withdrawal has received one (1) confirmation on its respective digital assets network. |
None |
 |
The withdrawal has been held and has to be manually checked by our support staff. |
Contact support here. |
 |
The withdrawal has failed. |
To see the failure reason click on the withdrawal ID and check the "Reason"-field; |
 |
Note: To request a withdrawal cancellation click the red box next to the withdrawal. A withdrawal cancellation can only be requested while on “Initiated” and “Pending” status. A cancellation request while on pending status is not guaranteed to cancel the withdrawal. |