When processing digital assets/cryptocurrency withdrawals in our system they are labelled to inform you about their transaction status. The transaction statuses tells you at what stage of processing your withdrawal is. Below is a list of these transaction statuses for digital assets/cryptocurrency withdrawals and what they mean.
| Status | Meaning | Applies to | Action you have to take |
| Initiated | The withdrawal has been requested and our system is performing internal checks | All digital assets funding methods | None |
| Pending | Internal checks are complete, withdrawal transaction is sent to payment gateway for processing | All digital assets funding methods | None |
| Sending | Withdrawal transaction has been broadcasted to the respective digital assets network | All digital assets funding methods | None |
|
Success |
The withdrawal has received one (1) confirmation on its respective digital assets network |
All digital assets funding methods | None |
| On hold | The withdrawal has been held and has to be manually checked by our support staff | All digital assets funding methods | None, wait for our support staff to contact you |
| Failure | The withdrawal has failed | All digital assets funding methods | Click on the withdrawal ID and check the "Reason"-field; wait for our support staff to contact you |