Email address change

You can change the email address associated with your account by logging into your account and navigating to the ‘Settings’ tab from the menu. From there, you can enter your new email address which will then need to be confirmed through both your old and new email address.

If you are unable to request this change on your account or have lost access to your old email address, open a support ticket to request a change. In your message state the old and new email address. After we respond to your ticket we will inform you of the steps to confirm your identity.

Note: If you are not receiving the confirmation email to your new email address, you most likely already have a Kraken account with that email address. If this is the case, please choose another email and request to close this other account, or consider using the other account instead.