Email address change

Before changing your email address, please note that:

The new email address cannot be associated with any other Kraken account (active, unconfirmed, or closed).

We highly recommend using a free public domain email that you will always have access to. You may eventually lose access to self-hosted domains or email addresses included with services (such as your ISP or university email).


You can change the email address associated with your account by following these steps:

1. Request the change.

  • Login to your account
  • Navigate to the ‘Settings’ page.
  • Enter your new email address and remove your old PGP public key (if applicable).
  • Press the "Update Settings" button.

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2. Confirm the change.

You will receive two email messages:

  • An authorization code to your old email address
  • A confirmation code to your new email address

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You must enter the both codes on the Settings page of your Kraken account.

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Troubleshooting

Not receiving confirmation code email

If you are not receiving the confirmation email to your new email address, you most likely already have a Kraken account with that email address.

If this is the case, please choose another email and request to close this other account, or consider using the other account instead. 

No longer have access to old email address

If you have lost access to your old email address, open a support ticket using the General Form to request a change.

In the support ticket, state the old and new email address.

We will respond to your ticket with steps to confirm your identity.

Stolen phone or hacked email

If someone has stolen your phone with access to your email account or your email address has been hacked, let us know immediately using the "I'm concerned about my account's security" form. We may need to take additional steps to secure your Kraken account.

If you still have access to your email address, change your password and any 2FA on your email account right away.