"Insufficient Documentation" error while making a United States (US) domestic deposit

If you get an "Insufficient Documentation" error while attempting to make a deposit, this means we are either missing or unable to validate documentation associated with your account. Tier verification and USD funding verification occur separately and passing Tier verification does not guarantee that USD funding verification will pass automatically.

The documentation you may be required to resubmit may include one or more of the following:

  • US Government-issued ID document such as a passport, drivers license or ID card
  • Social Security Number (SSN)
  • Proof of Residence
  • ID Confirmation photo